Self-Pay Collections Specialist I #Full Time #Remote

61st Street Service Corporation; New Jersey; Hybrid; USD 30,844 - 38,972; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Job summary

The 61st Street Service Corporation is seeking a Self-Pay Collections Specialist I to join their team remotely. This role involves managing inbound calls, securing payments, and updating patient information. Applicants should possess a high school diploma and ideally have at least 6 months of experience in a billing environment. Proficiency in Epic and a customer service focus are highly preferred. The hourly pay ranges from $22.39 to $28.29, depending on various factors.

Qualifications

• 6 months' experience in a physician billing or third-party payer environment.
• Strong customer service focus with the ability to communicate effectively.
• Understanding of contracts, insurance benefits, and billing requirements.

Responsibilities

• Handle large volumes of inbound calls and secure payments.
• Manage customer inquiries and escalate issues as necessary.
• Update patient profiles and bill third-party payers.

Skills

Customer service orientation

Communication skills

Problem-solving ability

Knowledge of medical terminology

Education

High school diploma or GED

Tools

Epic

Job description

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote, candidates must reside in the Tri-State area.

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Self-Pay Collections Specialist I #Full Time #Remote

Job Summary: The Self‑Pay Collections Specialist I is responsible for follow‑up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto‑dialer to secure payment, establish payment arrangements and/or obtain updated patient information. Representative must exhibit professional and courteous behavior at all times during communications.

Job Responsibilities:

• Expeditiously handle large volume of calls.
• Attempt to collect full payment from patient or guarantor.
• Payments collected over the phone to each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management.
• Obtain insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
• Perform other job duties as assigned.

Job Requirements:

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third‑party payer environment.
• Candidate must demonstrate a strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations. Including the ability to diffuse complex situations in a calm and professional manner.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Patient financial and practice management system experience in Epic and or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $22.39 - $28.29

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

The Service Corporation offers a competitive comprehensive benefit package to eligible employees; including healthcare and various other benefits and paid time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.