Remote Technical Support Pro - Low-Voltage Security Systems

Pye-Barker Fire & Safety, LLC; Williamston (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and holidays

Training and Career Development

Company vehicle (if applicable)

Ownership plan for eligible employees

Job summary

Pye-Barker Fire & Safety, LLC is seeking a remote technical support specialist to assist customers with low-voltage security systems. You will handle inquiries via phone, email, chat, and in person when needed, review system diagnostics, and guide troubleshooting and programming changes to ensure timely resolutions.

Ideal candidates hold an associate or bachelor’s degree in electronics or a related field, have experience with alarms, access control, CCTV, and fire systems, and demonstrate strong

Qualifications

• Associate or bachelor's degree in electronics, information technology, networking, telecommunications, security technology, or related field preferred.
• Experience with low-voltage security systems, alarm systems, access control, CCTV, fire alarm systems, technical support, or remote troubleshooting preferred.
• Customer service experience required.
• Excellent communication skills including active listening.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Provide remote technical support for low-voltage security systems via phone, email, chat, or in person.
• Remotely connect to customer systems to review status, events, and diagnostics.
• Troubleshoot intrusion, access control, CCTV, communications, and other security systems.
• Assist customers and field technicians with troubleshooting, system testing, and programming changes.
• Work with Customer Service, Field Technicians, Supervisors, monitoring personnel, manufacturers, and others to resolve issues.

Skills

Customer service

Communication

Troubleshooting

Remote support

Low-voltage systems

Education

Associate or Bachelor’s degree in electronics or related field

Job description

Pye-Barker Fire & Safety, LLC is seeking a remote technical support specialist to assist customers with low-voltage security systems. You will handle inquiries via phone, email, chat, and in person when needed, review system diagnostics, and guide troubleshooting and programming changes to ensure timely resolutions.

Ideal candidates hold an associate or bachelor’s degree in electronics or a related field, have experience with alarms, access control, CCTV, and fire systems, and demonstrate strong