Technical Support Specialist – Low-Voltage Security Systems

Pye-Barker Fire & Safety, LLC; Northern (KY); Ibrido; USD 52.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligible

Descrizione del lavoro

Pye-Barker Fire & Safety, LLC is seeking a Technical Support Representative to provide remote and on-site support for low-voltage security and life-safety systems. You will handle inquiries, troubleshoot, and coordinate with technicians and manufacturers to resolve issues efficiently.

Ideal candidates have a degree in electronics/IT or related field, strong customer service skills, and the ability to learn new software. On-site duties and benefits are included.

Competenze

• Associate or bachelor’s degree in electronics, information technology, networking, telecommunications, security technology, or related field preferred.
• Customer service experience required and strong communication skills.

Mansioni

• Interact with customers via phone, email, chat or in person for remote technical support of low-voltage security systems.
• Remotely connect to customer systems to review programming, status, history and diagnostics.
• Troubleshoot intrusion, access control, CCTV and other security systems; assist with testing, changes and verification.

Conoscenze

Customer service

Active listening

Communication skills

Problem solving

Formazione

Associate degree in electronics

Bachelor's degree in related field

Strumenti

Remote login software

Manufacturer platforms

Descrizione del lavoro

Pye-Barker Fire & Safety, LLC is seeking a Technical Support Representative to provide remote and on-site support for low-voltage security and life-safety systems. You will handle inquiries, troubleshoot, and coordinate with technicians and manufacturers to resolve issues efficiently.

Ideal candidates have a degree in electronics/IT or related field, strong customer service skills, and the ability to learn new software. On-site duties and benefits are included.