Remote Security SaaS Customer Success Manager

Pindrop

Atlanta (GA)

A distancia

USD 110.000 - 135.000

Jornada completa

Hace 4 días

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Descripción de la vacante

Pindrop is seeking a remote-based Customer Success Manager to own product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market customers within the United States. You will collaborate closely with Account Executives, Support, and Product to drive value realization and ensure long-term partnerships.

The role demands strong communication, strategic planning, and proficiency with Gainsight, Salesforce, and Google Workspace.

Formación

3–5+ years of relevant experience in SaaS or technology, including 2+ years in customer success or account management.
Experience managing a portfolio of commercial or mid-market accounts and building trusted relationships.
Ability to build and maintain success plans tied to customer goals and communicate value in business terms.
Strong communication and presentation skills across management levels.
Knowledge of Gainsight, Salesforce, and Google Workspace is expected.

Responsabilidades

Manage a defined portfolio of commercial and mid-market accounts, proactively reviewing account history and aligning outreach to customer goals and lifecycle stage.
Build rapport with day-to-day customer contacts and work toward becoming a trusted advisor for product and value conversations.
Lead adoption check-ins and identify where customers are underutilizing key product features.
Own renewal coordination for assigned accounts with sales partner end-to-end and maintain accurate renewal forecasts.