Remote SaaS Customer Success Manager - Identity & Fraud

Speedrun Talent Network; United States; Remote; USD 110,000 - 135,000; Full time

Job summary

Pindrop, a cybersecurity company, is seeking a Customer Success Manager to own product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts. This is a remote-based role located within the United States.

You will build relationships, drive adoption, manage renewals with the sales partner, and collaborate with cross-functional teams. The position emphasizes renewal ownership, health scoring in Gainsight, and delivering measurable business value.

Qualifications

• 3–5+ years of relevant experience in SaaS or technology environments.
• Experience managing a portfolio of commercial or mid-market accounts and building trusted relationships.
• Ability to build and maintain success plans tied to customer goals and timelines.
• Solid understanding of renewal processes and experience flagging renewal risk.

Responsibilities

• Manage a defined portfolio of commercial and mid-market accounts, proactively reviewing history and aligning outreach to customer goals and lifecycle stage.
• Build rapport with day-to-day customer contacts and become a trusted advisor for product and value conversations.
• Lead adoption check-ins and identify where customers underutilize key product features.
• Communicate value in business terms and quantify outcomes against expectations.
• Own renewal coordination for assigned accounts with sales partner, maintaining accurate renewal forecasts in Gainsight.

Skills

Customer Success

Account Management

SaaS

Renewal Management

Cross-functional Collaboration

Tools

Gainsight

Salesforce

Google Workspace

Job description

Pindrop, a cybersecurity company, is seeking a Customer Success Manager to own product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts. This is a remote-based role located within the United States.

You will build relationships, drive adoption, manage renewals with the sales partner, and collaborate with cross-functional teams. The position emphasizes renewal ownership, health scoring in Gainsight, and delivering measurable business value.