Remote Customer Success Manager — Adoption & Renewals

Pindrop; United States; A distancia; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Pindrop is seeking a results-driven Customer Success Manager to own a portfolio of commercial and mid-market accounts remotely in the United States. You will drive adoption, manage renewal cycles, and forecast health indicators while communicating value in business terms.

This role requires strong collaboration with cross-functional teams and a focus on risk mitigation and customer outcomes. You will leverage Gainsight to monitor health, create success plans, and educate customers on fraud and

Formación

• Experience managing commercial and mid-market accounts.
• Ability to build adoption plans and track account health.
• Strong communication and presentation skills.

Responsabilidades

• Act as a trusted point of contact for a portfolio of accounts.
• Build and maintain success plans; lead adoption check-ins; track account health using Gainsight.
• Own renewal coordination and forecasts; flag at-risk accounts proactively.
• Communicate value in business terms and educate customers on fraud and authentication practices.

Conocimientos

Account management

Renewal coordination

Communication

Data analysis

Herramientas

Gainsight

Descripción del empleo

Pindrop is seeking a results-driven Customer Success Manager to own a portfolio of commercial and mid-market accounts remotely in the United States. You will drive adoption, manage renewal cycles, and forecast health indicators while communicating value in business terms.

This role requires strong collaboration with cross-functional teams and a focus on risk mitigation and customer outcomes. You will leverage Gainsight to monitor health, create success plans, and educate customers on fraud and