Customer Success Manager (Fully Remote)

Pindrop; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Pindrop is seeking a results-driven Customer Success Manager to own a portfolio of commercial and mid-market accounts remotely in the United States. You will drive adoption, manage renewal cycles, and forecast health indicators while communicating value in business terms.

This role requires strong collaboration with cross-functional teams and a focus on risk mitigation and customer outcomes. You will leverage Gainsight to monitor health, create success plans, and educate customers on fraud and

Qualifications

• Experience managing commercial and mid-market accounts.
• Ability to build adoption plans and track account health.
• Strong communication and presentation skills.

Responsibilities

• Act as a trusted point of contact for a portfolio of accounts.
• Build and maintain success plans; lead adoption check-ins; track account health using Gainsight.
• Own renewal coordination and forecasts; flag at-risk accounts proactively.
• Communicate value in business terms and educate customers on fraud and authentication practices.

Skills

Account management

Renewal coordination

Communication

Data analysis

Tools

Gainsight

Job description

• Act as a trusted point of contact, owning product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts.
• This is a remote-based role located within the United States, with up to 25% travel required.

What you'll do:

• Build and maintain success plans, lead adoption check-ins, and track account health using Gainsight.
• Own renewal coordination and forecasts, flagging at-risk accounts proactively.
• Communicate value in business terms and educate customers on fraud and authentication best practices.

Who you are:

• An excellent communicator and presenter with resilience and a customer-first mindset.
• Able to analyze data, adapt to change, and take accountability for outcomes.

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.