Remote Seasonal Tax Support Agent | $17/hr + Paid Training

RHODES FINANCIAL SERVICES LLC; Clayton (NC); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Remote work from home

Job summary

TaxSlayer is hiring seasonal Customer Support Representatives to work remotely during the 2026/2027 tax season. You’ll assist customers through phone, email, or chat, guiding them through tax filing and software usage with patience and accuracy.

The position offers starting pay of $17.00 per hour with paid training, and the role emphasizes customer satisfaction, data privacy, and teamwork. This is a remote, seasonal opportunity designed for flexibility during peak season.

Qualifications

• Experience in customer service or related field preferred.
• Proficient in handling inquiries via phone, email, or chat.
• Bilingual English/Spanish is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Troubleshoot and resolve issues, escalate when needed
• Maintain accurate customer records in the support system
• Collaborate with team members to meet customer needs
• Meet performance goals for response time, satisfaction, and quality
• Follow company privacy and data protection policies

Skills

Customer support

Troubleshooting

Multi-channel support

Education

High school diploma

Tools

CRM software

Job description

TaxSlayer is hiring seasonal Customer Support Representatives to work remotely during the 2026/2027 tax season. You’ll assist customers through phone, email, or chat, guiding them through tax filing and software usage with patience and accuracy.

The position offers starting pay of $17.00 per hour with paid training, and the role emphasizes customer satisfaction, data privacy, and teamwork. This is a remote, seasonal opportunity designed for flexibility during peak season.