Remote Seasonal Tax Software Support Agent

Drake Software, LLC; United States; A distancia; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Taxwell is seeking a remote seasonal Product Support Agent to join TaxAct’s support team. You will help customers maximize their tax advantages by applying your customer service and technical skills, delivering friendly assistance, and ensuring a smooth experience across TaxAct Online and Desktop.

You will resolve product inquiries, guide users through software features, and collaborate with teammates to improve help content. Excellent communication and fast learning are essential.

Formación

• Minimum 1 year of customer service experience.
• Experience providing software support in a call center is a plus (WFH or on-site).
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.
• Typing speed of 25+ WPM required.
• Must have or be willing to obtain a private, dedicated hardwired internet connection.

Responsabilidades

• Provide phone and chat support for TaxAct Online and Desktop 1040 DIY products.
• Troubleshoot using defined practices and company policies to resolve inquiries.
• Handle up to three chat interactions concurrently.
• Communicate trending issues to management and contribute to knowledge base.
• Cross-train on other product lines to support additional queues as needed.

Conocimientos

Customer service

Communication

Multitasking

Problem solving

Typing 25 WPM

Tech-savvy

Descripción del empleo

Taxwell is seeking a remote seasonal Product Support Agent to join TaxAct’s support team. You will help customers maximize their tax advantages by applying your customer service and technical skills, delivering friendly assistance, and ensuring a smooth experience across TaxAct Online and Desktop.

You will resolve product inquiries, guide users through software features, and collaborate with teammates to improve help content. Excellent communication and fast learning are essential.