Seasonal Product Support Lead: Tax Software

TASL TaxAct Admin Services, LLC; United States; A distancia; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Taxwell is seeking a Seasonal Product Support Supervisor to lead daily operations in a fast-paced environment, training and mentoring staff who support TaxAct individual filers. You will manage projects and ensure metrics are met with self-motivation and time-management skills.

The role requires 2–3 years of remote call center supervisory experience, experience using tax software, and strong communication. Proficiency with MS Teams, SharePoint and OneNote, and flexibility to work days, nights,

Formación

• 2–3 years of remote call center supervisory experience or equivalent preferred.
• Experience using tax software preferred.
• At least 2 years of Microsoft Office Suite experience including Teams, SharePoint and OneNote.
• Excellent written and verbal communication skills; attention to detail and time management.

Responsabilidades

• Supervise, coach, and assist contractors and agents; provide weekly coaching sessions.
• Monitor live calls and chats; deliver timely feedback to ensure accuracy and professionalism.
• Track schedules, reconcile timecards, and ensure accurate pay per period.
• Lead QA on agent interactions and update knowledge base based on trends.
• Facilitate new hire training and collaborate with Learning & Development on materials.

Conocimientos

Communication skills

Attention to detail

Multitasking

Time management

Adaptability

Herramientas

Microsoft Teams

SharePoint

OneNote

Descripción del empleo

Taxwell is seeking a Seasonal Product Support Supervisor to lead daily operations in a fast-paced environment, training and mentoring staff who support TaxAct individual filers. You will manage projects and ensure metrics are met with self-motivation and time-management skills.

The role requires 2–3 years of remote call center supervisory experience, experience using tax software, and strong communication. Proficiency with MS Teams, SharePoint and OneNote, and flexibility to work days, nights,