Remote Seasonal Product Support Specialist

TAXWELL; United States; Remote; USD 23,000 - 28,000; Full time

Job summary

Taxwell is seeking a remote seasonal Product Support Agent to help customers maximize tax advantages by leveraging strong customer service and technical skills. The role focuses on supporting TaxAct Online and Desktop DIY products with professional, friendly service and timely issue resolution.

You will handle multiple chat interactions, troubleshoot product inquiries, and collaborate with the team to improve support topics and customer satisfaction in a fast-paced tax software environment.

Qualifications

• At least 1 year of customer service experience.
• Experience providing software support in a call center environment is a plus (WFH or on-site).
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.
• Critical thinking and strong problem-solving skills.
• Typing speed 25+ WPM and reliable private wired internet connection.

Responsibilities

• Provide phone and chat support for TaxAct Online and Desktop 1040 DIY products, covering navigation, connectivity, compatibility, usability, and general product knowledge.
• Troubleshoot and resolve customer inquiries using defined procedures and company policies.
• Provide timely phone and chat support to TaxAct DIY customers.
• Manage and respond to up to three concurrent chat interactions.
• Communicate trending issues to management and contribute to knowledge base updates.
• Promote teamwork and maintain a professional, positive image internally and externally.

Skills

Customer service

Written & verbal communication

Time management

Multitasking

Problem solving

Typing 25 WPM

Private hardwired internet

Tools

Internal tools

Job description

Taxwell is seeking a remote seasonal Product Support Agent to help customers maximize tax advantages by leveraging strong customer service and technical skills. The role focuses on supporting TaxAct Online and Desktop DIY products with professional, friendly service and timely issue resolution.

You will handle multiple chat interactions, troubleshoot product inquiries, and collaborate with the team to improve support topics and customer satisfaction in a fast-paced tax software environment.