Remote Seasonal Tax Software Support Agent

TASL TaxAct Admin Services, LLC; United States; Remote; USD 19,000 - 28,000; Part time

Job summary

Taxwell is seeking a remote seasonal Product Support Agent to deliver a delightful customer experience by applying your customer service and technical skills. You will support TaxAct Online and Desktop 1040 DIY products via phone and chat, helping customers navigate, connect, and resolve issues while maintaining a professional image.

Ideal candidates bring at least 1 year in customer service, strong communication, and the ability to multitask, with 25+ WPM typing and a private hardwired internet

Qualifications

• At least 1 year of experience in a customer service role.
• Experience providing software support in a call center environment is a plus (WFH or on‑site).
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.
• Typing skills – 25+ WPM.
• Must have or be willing to obtain a private, dedicated hardwired internet connection.

Responsibilities

• Provide phone and chat support for TaxAct Online and Desktop 1040 DIY products.
• Assist customers with program navigation, connectivity, compatibility, usability, and general product knowledge.
• Troubleshoot and apply defined procedures to resolve inquiries.
• Manage up to three chat interactions concurrently.
• Escalate and communicate trending issues to management.

Job description

Taxwell is seeking a remote seasonal Product Support Agent to deliver a delightful customer experience by applying your customer service and technical skills. You will support TaxAct Online and Desktop 1040 DIY products via phone and chat, helping customers navigate, connect, and resolve issues while maintaining a professional image.

Ideal candidates bring at least 1 year in customer service, strong communication, and the ability to multitask, with 25+ WPM typing and a private hardwired internet