Remote Seasonal Direct Service Agent

Gilder Search Group; Illinois; Hybrid; USD 17,000 - 28,000; Part time

Job summary

Gilder Search Group in Illinois is seeking a Seasonal Direct Service Agent for a fully remote, peak-season role. You will assist customers via phone and email, resolve product and order inquiries, and deliver a professional, friendly experience while aiming for first-contact resolution.

Qualifications include a high school diploma and the ability to work remotely from WI or IL; training lasts up to 10 days with 25–40 hours per week.

Qualifications

• High school diploma or GED required.
• Ability to work remotely from Wisconsin or Illinois.
• Available Sep–Dec for seasonal assignment.
• Mandatory virtual training up to 10 days.
• Training 25–40 hours per week, Mon–Fri.

Responsibilities

• Deliver exceptional customer service via phone, email, and channels.
• Process transactions accurately and document interactions.
• Support seasonal teammates and meet quality and satisfaction goals.
• Maintain confidentiality of customer and company information.

Skills

Customer service

Communication skills

Data entry

Typing speed

Attention to detail

Problem-solving

Multitasking

Remote work ability

Fast-paced environment

Adaptability

Education

High school diploma or GED

Tools

Microsoft Windows

CRM software

Job description

Gilder Search Group in Illinois is seeking a Seasonal Direct Service Agent for a fully remote, peak-season role. You will assist customers via phone and email, resolve product and order inquiries, and deliver a professional, friendly experience while aiming for first-contact resolution.

Qualifications include a high school diploma and the ability to work remotely from WI or IL; training lasts up to 10 days with 25–40 hours per week.