AG Direct Service Associate (Seasonal) Illinois #2469

Gilder Search Group; Illinois; Hybrid; USD 17,000 - 28,000; Part time

Job summary

Gilder Search Group in Illinois is seeking a Seasonal Direct Service Agent for a fully remote, peak-season role. You will assist customers via phone and email, resolve product and order inquiries, and deliver a professional, friendly experience while aiming for first-contact resolution.

Qualifications include a high school diploma and the ability to work remotely from WI or IL; training lasts up to 10 days with 25–40 hours per week.

Qualifications

• High school diploma or GED required.
• Ability to work remotely from Wisconsin or Illinois.
• Available Sep–Dec for seasonal assignment.
• Mandatory virtual training up to 10 days.
• Training 25–40 hours per week, Mon–Fri.

Responsibilities

• Deliver exceptional customer service via phone, email, and channels.
• Process transactions accurately and document interactions.
• Support seasonal teammates and meet quality and satisfaction goals.
• Maintain confidentiality of customer and company information.

Skills

Customer service

Communication skills

Data entry

Typing speed

Attention to detail

Problem-solving

Multitasking

Remote work ability

Fast-paced environment

Adaptability

Education

High school diploma or GED

Tools

Microsoft Windows

CRM software

Job description

Overview

The Seasonal Direct Service Agent in Illinois provides exceptional customer service and support during the peak holiday season. This temporary, fully remote position assists customers through phone, email, and other communication channels by resolving product, order, shipping, payment, and service-related inquiries while delivering a professional, friendly, and efficient customer experience. The ideal candidate is customer-focused, adaptable, and thrives in a fast-paced environment while maintaining accuracy, professionalism, and a commitment to first-contact resolution.

Responsibilities

Customer Service & Support

• Deliver exceptional customer service while providing professional, friendly, and knowledgeable support
• Assist customers through inbound and outbound phone calls, email correspondence, and other assigned customer service channels
• Resolve product, order, shipping, payment, and service-related inquiries while striving for first-contact resolution
• Research customer concerns and provide accurate solutions by following established policies and procedures
• Demonstrate professionalism, empathy, and sound judgment when handling customer concerns and escalated situations

Order Processing & Customer Account Management

• Process customer transactions accurately and efficiently using company systems
• Maintain a thorough understanding of products, promotions, services, and company policies
• Accurately document customer interactions and transactions within internal systems
• Maintain confidentiality of customer and company information at all times

Team Support & Performance

• Assist with onboarding, training, and supporting seasonal team members as needed
• Meet established quality, productivity, attendance, and customer satisfaction goals
• Adapt to changing workloads, call volumes, and business priorities throughout the holiday season
• Comply with all company policies, procedures, and remote work requirements

Qualifications

Required

• High school diploma or GED
• Ability to work remotely from a designated home address located in Wisconsin or Illinois
• Availability to work the full seasonal assignment from approximately September through December
• Ability to attend mandatory virtual training for up to 10 days
• Availability to participate in a 25-40 hour per week training schedule, Monday through Friday, during designated training hours
• Availability to work a flexible schedule, including weekdays, weekends, holidays, and schedule changes based on business needs
• Minimum typing speed of 30 words per minute (880 keystrokes per minute)
• Basic math proficiency
• Proficiency using Microsoft Windows and navigating multiple applications
• Basic internet and web browser skills
• Ability to quickly learn and use customer service and transactional software systems
• Strong data entry skills with exceptional accuracy and attention to detail
• Excellent verbal and written communication skills
• Strong customer service, problem-solving, and issue-resolution abilities
• Strong listening skills with the ability to adapt communication style to customer needs
• Ability to remain calm, professional, and composed in challenging customer situations
• Ability to manage fluctuating workloads and changing priorities in a fast-paced environment
• Demonstrated flexibility, resilience, and commitment to delivering an exceptional customer experience

Preferred

• Previous customer service, call center, retail, or other customer-facing experience
• Experience working in a high-volume customer support environment
• Experience working remotely or in a virtual customer service role