Remote Seasonal Customer Support Pro

Williams--sonoma,-Inc; Raleigh (NC); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts (up to 40%)

Recognition-based incentives

Training and coaching

Early conversion opportunities

Job summary

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives. Remote roles are available in Raleigh, NC, with a starting wage of $15.00 per hour and opportunities for bonuses.

The role emphasizes customer-focused support, problem solving, and integrity in service. Training and employee discounts are offered during the holiday season. Ideal candidates have 1+ years in customer service, strong communication skills, and the ability to thrive in a fast-paced environment while

Qualifications

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Strong communication skills with the ability to de-escalate and resolve issues professionally.
• Problem-solving mindset with quick thinking and adaptability.
• Integrity and reliability; do the right thing even when not watched.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism and ensure smooth resolution processes.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within guidelines.
• Follow up with customers to ensure satisfaction and issue solutions.

Skills

Customer service experience

Strong communication

Problem solving

Integrity

Reliability

Fast-paced adaptability

Tech-savvy

Job description

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives. Remote roles are available in Raleigh, NC, with a starting wage of $15.00 per hour and opportunities for bonuses.

The role emphasizes customer-focused support, problem solving, and integrity in service. Training and employee discounts are offered during the holiday season. Ideal candidates have 1+ years in customer service, strong communication skills, and the ability to thrive in a fast-paced environment while