Remote Seasonal Claims Support Specialist

Westfield; Oregon; Hybrid; USD 19.000 - 28.000; Teilzeit

Zusammenfassung

Westfield is seeking a Seasonal Customer Service Support Representative to assist with FNOL data entry, claims updates in ClaimCenter, and inquiry handling. The role requires attention to detail, basic math skills, and strong communication in a fast-paced environment.

Under close supervision, you will respond to claims emails, perform daily claims support tasks, and research unidentified documents in Claims Capture.

Qualifikationen

• 1+ years of previous work experience, preferably in a contact center environment.
• Data entry experience including being accurate with a focus on attention to details.
• Strong oral, written, and interpersonal communication skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills gained through previous work experiences.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.

Aufgaben

• Performs assigned daily claims customer support activities.
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter.
• Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter.
• Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day.
• Responds to inquiries from claims personnel or customers via phone or email within service level guidelines.
• Researches unidentified claims documents in Claims Capture within service level guidelines.

Kenntnisse

Data entry

Customer service

Time management

Communication

Attention to detail

Ausbildung

High School Diploma or GED

Jobbeschreibung

Westfield is seeking a Seasonal Customer Service Support Representative to assist with FNOL data entry, claims updates in ClaimCenter, and inquiry handling. The role requires attention to detail, basic math skills, and strong communication in a fast-paced environment.

Under close supervision, you will respond to claims emails, perform daily claims support tasks, and research unidentified documents in Claims Capture.