Remote School District Success Partner

Pearson; Columbia (SC); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Remote-first flexibility

Medical, dental, vision coverage

401K and stock options

Education reimbursement

Job summary

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts. You will own onboarding, drive product adoption, and build strong, lasting partnerships that support renewal and long-term value.

You will collaborate across cross-functional teams, leverage data to monitor health, and lead business reviews to strengthen value and client satisfaction. Remote-first role with US travel up to 30% may apply.

Qualifications

• Demonstrated ability to manage a portfolio of school accounts.
• Experience with customer success or account management in EdTech is a plus.

Responsibilities

• Own a portfolio of school district accounts and drive adoption and value across PALS products.
• Develop a Success Plan with milestones for product adoption within the account’s priorities.
• Onboard customers before go-live and enable rapid achievement of adoption milestones.
• Monitor account health, engage at-risk customers, and deliver business reviews.
• Collaborate with Product, Technology, Marketing, Sales, and Support to ensure a seamless journey.

Job description

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts. You will own onboarding, drive product adoption, and build strong, lasting partnerships that support renewal and long-term value.

You will collaborate across cross-functional teams, leverage data to monitor health, and lead business reviews to strengthen value and client satisfaction. Remote-first role with US travel up to 30% may apply.