Remote Scheduling Lead - Drive KPIs & Team Excellence

2020 Companies; Oregon; Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

Remote work from home

Annual salary of $55,000, paid weekly

$30 Mobile Reimbursement

Scholarship opportunities for employee

Employee Assistance Program

Leadership Development Program

Employee pricing for multiple clients

Job summary

2020 Companies is seeking a Scheduling Manager to lead a nationwide remote scheduling team from home. You will oversee daily operations, optimize Salesforce-based scheduling, and drive KPIs to meet client deadlines and service levels.

The role emphasizes leadership, data-driven decision making, and cross-functional collaboration to improve capacity and scheduling efficiency in a remote work environment.

Qualifications

• 1-3 years of scheduling, workforce management, dispatch, or operations experience.
• Previous experience leading or supervising a team.
• Experience using Salesforce scheduling tools or workforce management systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and leadership abilities.
• Proficiency in Microsoft Office, including Excel and Teams.

Responsibilities

• Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management.
• Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met.
• Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets.
• Utilize Salesforce scheduling tools to optimize scheduling efficiency, maintain data accuracy, and improve operational workflows.
• Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics.
• Identify scheduling trends, capacity risks, and operational challenges while providing recommendations for continuous improvement.
• Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to ensure alignment on staffing and operational priorities.
• Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations.

Skills

Scheduling experience

Team leadership

Analytical skills

Communication

Tools

Salesforce scheduling tools

Microsoft Excel

Microsoft Teams

Job description

2020 Companies is seeking a Scheduling Manager to lead a nationwide remote scheduling team from home. You will oversee daily operations, optimize Salesforce-based scheduling, and drive KPIs to meet client deadlines and service levels.

The role emphasizes leadership, data-driven decision making, and cross-functional collaboration to improve capacity and scheduling efficiency in a remote work environment.