Remote Scheduling Lead — Drive Operations & Team Performance

2020 Companies; United States; Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

Mobile reimbursement

Scholarship opportunities for depend��

Employee Assistance Program

Leadership Development Program

Employee pricing for multiple clients

Job summary

2020 Companies is seeking a remote Scheduling Manager to lead the Scheduling Team and oversee national scheduling operations. You will drive on-time client deliverables, optimize capacity, and enhance efficiency using Salesforce scheduling tools while partnering with senior leadership on strategies and KPIs.

You will manage a high-performing team, align staffing priorities across markets, and ensure processes meet client expectations.

Qualifications

• 1-3 years of scheduling, workforce management, dispatch, or operations experience.
• Previous experience leading or supervising a team.
• Experience using Salesforce scheduling tools or workforce management systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and leadership abilities.
• Proficiency in Microsoft Office, including Excel and Teams.

Responsibilities

• Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management.
• Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met.
• Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets.
• Utilize Salesforce scheduling tools to optimize scheduling efficiency, maintain data accuracy, and improve operational workflows.
• Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics.
• Identify scheduling trends, capacity risks, and operational challenges while providing recommendations for continuous improvement.
• Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to ensure alignment on staffing and operational priorities.
• Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations.

Skills

Scheduling experience

Team leadership

Salesforce scheduling

Analytical skills

Communication skills

Microsoft Excel

Microsoft Teams

Tools

Salesforce

Microsoft Office

Excel

Teams

Job description

2020 Companies is seeking a remote Scheduling Manager to lead the Scheduling Team and oversee national scheduling operations. You will drive on-time client deliverables, optimize capacity, and enhance efficiency using Salesforce scheduling tools while partnering with senior leadership on strategies and KPIs.

You will manage a high-performing team, align staffing priorities across markets, and ensure processes meet client expectations.