Remote Scheduling Lead — Field Operations

2020 Companies; United States; Remote; USD 28,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Remote work from home

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

$30 Mobile Reimbursement

Scholarship opportunities for employee

Employee Assistance Program

Leadership Development Program

Employee pricing for multiple clients

Job summary

2020 Companies is seeking a Scheduling Lead to join our Shared Services Team. The role coordinates daily field schedules, ensures coverage, and maintains clear communication across Scheduling Coordinators, Team Leads, Market Leads, and internal partners.

The position emphasizes organization, multi-tasking, and proactive problem solving in a fast-paced setting, with remote work from home and weekly pay through an hourly rate.

Qualifications

• Ability to prioritize tasks in a fast-paced, remote environment.
• Experience supporting scheduling for field-based teams preferred.
• Strong communication across cross-functional partners.
• Comfort learning and using multiple software platforms simultaneously.
• Full-time availability for shift-based scheduling.

Responsibilities

• Coordinate and manage daily scheduling of field representatives with Scheduling Coordinator, Team Leads, and internal teams.
• Assign, adjust, and maintain schedules to ensure coverage for all required shifts and assignments.
• Monitor staffing levels and identify scheduling gaps or coverage risks.
• Proactively address callouts, availability changes, and last-minute adjustments to minimize disruption.
• Ensure all assigned jobs are scheduled within required timeframes (typically within 48 hours).
• Balance workload distribution based on availability, skill set, location, and client requirements.
• Monitor and maintain schedules in Salesforce, Teams, scheduling platforms.
• Adjust schedules in real time for client changes and urgent requests.
• Collaborate with Lead Scheduling Coordinator to identify open markets and plan coverage.
• Support optimization of routes and schedules to reduce travel time.

Skills

Strong organizational skills

Time management

Clear written and verbal communication

Remote work self-discipline

Multi-platform tech fluency

Tools

Dialpad

Salesforce

Airtable

Workday

Microsoft Office Suite

Job description

2020 Companies is seeking a Scheduling Lead to join our Shared Services Team. The role coordinates daily field schedules, ensures coverage, and maintains clear communication across Scheduling Coordinators, Team Leads, Market Leads, and internal partners.

The position emphasizes organization, multi-tasking, and proactive problem solving in a fast-paced setting, with remote work from home and weekly pay through an hourly rate.