Remote Scheduling & Authorization Specialist

Elevate Patient Financial Solutions®; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K (100% match for the first 3% & 50

15 days of PTO

7 paid Holidays

2 Floating holidays

1 Elevate Day (floating holiday)

Pet Insurance

Employee referral bonus program

Teamwork: We believe in teamwork and

Career Growth: Gain great experience

Job summary

Elevate Patient Financial Solutions is seeking a Scheduling and Authorization Coordinator for a remote-based role. You will handle complex imaging scheduling, verify insurance, obtain authorizations, and coordinate with patients, physicians, and hospital services to ensure smooth procedures.

The role requires strong customer service, excellent communication, and comfort with HIPAA processes. The position offers full-time hours (Mon-Fri 8-5 CT; potential 7:30-4:30 or 8:30-5:30 at offer).

Qualifications

• High school diploma or GED.
• Associate degree or 2+ years in patient scheduling, registration, or healthcare billing is preferred.
• Over one year working in a customer service or client relations role.
• Office or hospital environment experience is preferred.
• High volume call center experience is preferred.
• Strong literacy (grammar, spelling, math).
• Strong Microsoft products experience, including Word, Excel, Outlook, Windows.
• Familiarity with HCA/Parallon IT systems is preferred.
• Strong sales and customer service skills.
• Excellent interviewing and telephone communication skills.
• Outstanding interpersonal and people-oriented skills.
• Excellent written and verbal communication abilities.
• Ability to communicate assertively and professionally while maintaining confidence and credibility.
• Strong analytical, problem-solving, and decision-making skills.
• High level of organization, attention to detail, and time management.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proven ability to work independently with minimal supervision.
• Strong stress management and adaptability skills.
• Goal-driven with a strong action and results orientation.
• Demonstrates initiative, persistence, and a strong work ethic.
• Team-oriented with the ability to collaborate effectively.
• Flexible and adaptable to changing priorities.
• High standards of honesty, integrity, and professionalism.
• Profit- and performance-oriented mindset.
• Remote and hybrid positions require internet connectivity that meet the Company's upload and download requirements.

Responsibilities

• Complete insurance verification to ensure accuracy of information.
• Obtain authorizations, referrals, and treatment consults as needed for all scheduled patients prior to services.
• Obtain benefit coverage from insurance companies and enter information into the system.
• Obtain diagnosis information and CPT code as necessary for the insurance authorization.
• Maintain proficiency in verification and authorization systems including payor eligibility programs.
• Monitor work lists to ensure timely insurance verification processing.
• Maintain documentation for regulatory compliance.
• Schedule complex exams with attention to detail and educate patients.
• Manage high outbound/inbound calls and instruct patients on exam preparation.
• Screen and verify HIPAA information for scheduling.
• Schedule and document notes in hospital and ElevatePFS systems.
• Monitor email inbox and fax machine; respond to requests.
• Create and maintain logs of patients and procedures.
• Utilize scheduling software across modalities and entities.
• Communicate effectively with Supervisor/Manager regarding operations.
• Interface with internal/external customers and present a positive image.
• Demonstrate proficiency in Patient Access responsibilities.
• Adhere to hospital policies and safeguards.
• Identify and recommend process improvements for RMA services.
• Other duties as assigned.

Job description

Elevate Patient Financial Solutions is seeking a Scheduling and Authorization Coordinator for a remote-based role. You will handle complex imaging scheduling, verify insurance, obtain authorizations, and coordinate with patients, physicians, and hospital services to ensure smooth procedures.

The role requires strong customer service, excellent communication, and comfort with HIPAA processes. The position offers full-time hours (Mon-Fri 8-5 CT; potential 7:30-4:30 or 8:30-5:30 at offer).