Scheduling and Authorization Coordinator - Central Region

Elevate Patient Financial Solutions®; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

401K

PTO 15 days

Holidays 7

Floating holidays 2

Elevate Day

Pet Insurance

Referral bonus

Teamwork

Career Growth

Job summary

Elevate Patient Financial Solutions is seeking a Scheduling and Authorization Coordinator for a remote position. The role involves coordinating imaging scheduling, obtaining authorizations, and communicating with patients, physicians, and hospital staff to ensure smooth procedures.

The candidate will verify insurance, enter data into systems, and manage calls and emails in a fast-paced environment while upholding HIPAA requirements and exceptional customer service.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in patient scheduling, registration, or healthcare billing preferred.
• Strong literacy, grammar, spelling, and math skills.
• Office or hospital environment experience preferred.
• Experience in high-volume call centers is a plus.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Coordinate scheduling of imaging and procedures with patients and hospitals.
• Verify insurance information and obtain authorizations and referrals as needed.
• Enter insurance details accurately into systems and monitor payor eligibility.
• Communicate schedule details and exam preparation to patients and physicians.
• Maintain notes in hospital/ ElevatePFS systems and manage logs.
• Handle emails and faxes; respond to messages promptly.
• Collaborate with supervisors and team to ensure smooth operations.

Skills

Customer service

Communication

Time management

Multitasking

Organizational skills

Problem solving

Education

High school diploma or GED

Associate degree or 2+ years in patient scheduling/healthcare billing

Tools

Microsoft Word

Excel

Outlook

Windows

HCA/Parallon IT systems

Job description

Elevate Patient Financial Solutions has an exciting career opportunity available as a Scheduling and Authorization Coordinator. This position will be a remote based role. The Full Time schedule for this role will be Monday through Friday 8 AM to 5 PM Central Time. (Possibility to work 7:30-4:30 and 8:30 to 5:30 may be available at the time of offer)

Job Summary

The Scheduling and Authorization Coordinator delivers exceptional customer service when communicating with patients over the phone to provide the necessary information for applicable scheduling and imaging. They request information related to the coordination and scheduling of diagnostic imaging and other procedures and treatments for hospitals contracted with ElevatePFS®. The Scheduling and Authorization Coordinator interacts directly with the patients, referring physicians, Hospital Services, and internal company associates to guarantee smooth coordination of procedures and exams.

Essential Duties And Responsibilities

Insurance Authorization/Verification

• Thoroughly completes the insurance verification process to ensure the accuracy of insurance information.
• Obtains insurance authorizations, referral, and treatment consults as needed for all scheduled patients prior to receiving services.
• Obtains benefit coverage from insurance companies and accurately enters information into the appropriate computer system.
• Obtains diagnosis information and/or CPT code from the physician/office or the outpatient department, as necessary for completing the insurance authorization process.
• Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs.
• Monitors appropriate work lists to ensure timely insurance verification processing.
• Maintains documentation necessary for compliance with state, federal, and other regulatory agency requirements.
• Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs.

Scheduling

• Schedules all types of complex exams with attention to detail.
• Ability to manage high outbound and inbound calls to schedule patients for imaging services to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.
• Screens and verifies all HIPAA information to ensure accuracy with scheduling and speaking with patients, patients approved representatives and or physicians.
• Schedules and documents notes in hospital and ElevatePFS® operating systems.

Clerical

• Monitors and manages the e-mail inbox or fax machine for assigned practices throughout the day.
• Works any requests received via e-mailed or fax.
• Checks and responds to voicemails.
• Creates, maintains and monitors log of patients and procedures scheduled for assigned physician practices.
• Monitors appropriate work lists to ensure timely insurance verification processing.
• Utilizes multiple commuter application, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the hospitals system.

Additional Responsibilities

• Effectively communicates operational activities and issues with Supervisor and Manager.
• Interfaces courteously and effectively with internal and external customers. Must consistently present a positive departmental and organizational image, as well as commitment to departmental goals, objectives, standards, policies and procedures.
• Demonstrates proficiency within assigned area of responsibility and a general understanding of the entire Patient Access process.
• Adheres to the hospitals and until level policies and procedures and safeguards set forth by each facility.
• Identifies and recommends process improvements for RMA services.
• Other duties as assigned.

Qualifications And Requirements

• High school diploma or GED
• Associate degree or 2+ years in patient scheduling, registration, or healthcare billing is preferred
• Over one (1) year working in a customer service or client relations type role
• Office or hospital environment experience is preferred
• High volume call center experience is preferred
• Strong Literacy (grammar, spelling, math)
• Strong Microsoft Products experience, including word, excel, outlook, windows
• Familiarity with HCA/Parallon IT systems is preferred
• Strong sales and customer service skills
• Excellent interviewing and telephone communication skills
• Outstanding interpersonal and people‑oriented skills
• Excellent written and verbal communication abilities
• Ability to communicate assertively and professionally while maintaining confidence and credibility.
• Strong analytical, problem‑solving, and decision‑making skills
• High level of organization, attention to detail, and time management
• Ability to multitask and prioritize effectively in a fast‑paced environment
• Proven ability to work independently with minimal supervision
• Strong stress management and adaptability skills
• Goal‑driven with a strong action and results orientation
• Demonstrates initiative, persistence, and a strong work ethic
• Team‑oriented with the ability to collaborate effectively
• Flexible and adaptable to changing priorities
• High standards of honesty, integrity, and professionalism
• Profit‑and performance‑oriented mindset
• Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well‑being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

Elevate, PFS is an Equal Opportunity Employer