Remote Scanning Operations Leader

Automatic Data Processing, Inc.; Northampton (MA); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical, dental and vision options

$50,000 life insurance policy

401K with employer match

Employee Assistance Program

Paid time off (holidays)

Growth opportunities

Health savings account

Job summary

High Peaks Tek-Management seeks a Scanning Operations Manager to lead a centralized, remote scanning team. You will own scheduling, staffing, and throughput, ensuring OEM standards are met while coordinating with shop partners for smooth handoffs.

You will drive KPI reporting, quality audits, and continuous process improvements, while mentoring a distributed team across production hours in a hybrid work setting.

Qualifications

• 5+ years in automotive diagnostics, ADAS, or remote scanning.
• 3+ years leading a technical team, remote/centralized model preferred.
• Experience with remote diagnostics providers is a plus.

Responsibilities

• Own day-to-day scheduling and shift coverage for the remote scanning team across all production hours.
• Manage technician hiring and ramp pipeline aligned with rollout volume.
• Monitor throughput and act as escalation point for delays or issues.
• Coordinate with shop staff on pre-/post-scan connections for smooth handoffs.

Skills

Leadership

Scheduling & Staffing

KPI reporting

Remote team management

OEM/ADAS concepts

Tools

Microsoft Office

CCC One

Remote diagnostic platforms

Job description

High Peaks Tek-Management seeks a Scanning Operations Manager to lead a centralized, remote scanning team. You will own scheduling, staffing, and throughput, ensuring OEM standards are met while coordinating with shop partners for smooth handoffs.

You will drive KPI reporting, quality audits, and continuous process improvements, while mentoring a distributed team across production hours in a hybrid work setting.