Remote Data Operations Manager & Scrum Lead

Gravity IT Resources; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Gravity IT Resources is seeking a Manager, Data Operations to lead a small technical team while handling day-to-day data operations, PBM data, and SFTP management. This remote, full-time role combines hands-on data work with leadership and client-facing responsibilities.

The ideal candidate has strong PBM experience, expertise in eligibility/accumulator data, and a proven track record in Agile leadership as a Scrum Master, driving automation and change control across production systems.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years in data operations or a PBM/adjudicator data role.
• Direct PBM experience with eligibility files and claims adjudication.
• Management experience with coaching and accountability.
• SFTP setup, configuration, and management.
• Change control experience in regulated healthcare data.
• Scrum Master experience or strong Agile knowledge.
• Fluency with SQL and data automation concepts.
• Strong client communication and stakeholder management.
• Willingness to travel approximately 10–20%.

Responsibilities

• Lead and develop a small technical team while remaining hands-on.
• Oversee accuracy, integrity, and timeliness of eligibility and accumulator data.
• Manage file layouts, data mapping, and file ingestion and delivery.
• Apply PBM knowledge to identify and resolve data issues.
• Manage SFTP setup, configuration, and file transmissions for clients.
• Develop and improve coding automations to reduce manual work.
• Monitor file transmissions and lead troubleshooting.
• Own change control for client data, file layouts, and production systems.
• Ensure changes are documented, tested, and approved before production.
• Serve as Scrum Master, facilitating sprint planning, standups, retrospectives, and prioritization.
• Work with clients and stakeholders to address data issues and onboarding.
• Translate technical data and file issues into clear business terms.

Skills

Leadership

Data operations

SQL

Scrum Master

Client communication

Automation

SFTP management

Change control

Team coaching

Stakeholder management

Education

Bachelor's degree or related field

Tools

SFTP tools

Job description

Gravity IT Resources is seeking a Manager, Data Operations to lead a small technical team while handling day-to-day data operations, PBM data, and SFTP management. This remote, full-time role combines hands-on data work with leadership and client-facing responsibilities.

The ideal candidate has strong PBM experience, expertise in eligibility/accumulator data, and a proven track record in Agile leadership as a Scrum Master, driving automation and change control across production systems.