Remote Scale Customer Success Manager — Enterprise Impact

Samsara; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive total compensation

Health benefits

Flexible working model

Job summary

A leading technology company is seeking a Customer Success Manager to lead the Scale CSM team in Atlanta, Georgia. In this role, you will ensure enterprise customers derive ongoing value from our solutions. Responsibilities include developing strategies, achieving KPI targets, and fostering a dynamic team culture. The ideal candidate has a strong background in customer success, problem-solving skills, and a proven ability to lead teams. A bachelor's degree is required, and familiarity with tools like Gainsight is preferred.

Qualifications

• 3+ years in senior Customer Success, account management, or strategic consulting roles.
• 1+ years in a people manager or leadership role preferred.
• Experience managing a portfolio of 50+ accounts.

Responsibilities

• Ensure ongoing success and value realization for Scale Customers.
• Build long-term strategies for risk management.
• Meet and exceed KPI targets for risk mitigation.

Skills

Customer Success Management

Strategic Thinking

Leadership

Problem-Solving

Relationship Building

Education

Bachelor's degree from a 4-year accredited institution

Tools

Gainsight

Job description

A leading technology company is seeking a Customer Success Manager to lead the Scale CSM team in Atlanta, Georgia. In this role, you will ensure enterprise customers derive ongoing value from our solutions. Responsibilities include developing strategies, achieving KPI targets, and fostering a dynamic team culture. The ideal candidate has a strong background in customer success, problem-solving skills, and a proven ability to lead teams. A bachelor's degree is required, and familiarity with tools like Gainsight is preferred.