Remote SBA Loan Servicing Specialist

First Citizens Bank; Atlanta (GA); A distancia; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

First Citizens Bank is seeking a SBA Loan Support Specialist to assist in servicing SBA and commercial loans, ensuring data accuracy, regulatory compliance, and excellent customer service. This is a remote role recruitable in NC, AZ, TX, GA, FL, or SC, requiring collaboration with internal and external partners to resolve servicing issues and support loan lifecycle activities.

Responsibilities include loan modifications, payoffs, reconciliations, and updating SBA information in E-Tran and

Formación

• Bachelor's degree or equivalent with 4 years in support, operations or customer service.
• Experience servicing SBA loans (7(a), 504, SBA Express) preferred.
• Proficient in Excel and loan servicing systems.

Responsabilidades

• Maintain and service SBA and commercial loan accounts through the loan lifecycle.
• Process operations transactions and research discrepancies.
• Provide high-quality service by researching issues and resolving complex requests.
• Serve as SME for SBA servicing processes and assist with training.
• Process SBA loan modifications, assumptions, deferments, and servicing actions.

Conocimientos

Customer service

Relationship building

Detail oriented

Problem solving

Educación

Bachelor's Degree

High School Diploma or GED

Herramientas

PCFS SBA Loan Manager

SBA E-Tran

Excel

Descripción del empleo

First Citizens Bank is seeking a SBA Loan Support Specialist to assist in servicing SBA and commercial loans, ensuring data accuracy, regulatory compliance, and excellent customer service. This is a remote role recruitable in NC, AZ, TX, GA, FL, or SC, requiring collaboration with internal and external partners to resolve servicing issues and support loan lifecycle activities.

Responsibilities include loan modifications, payoffs, reconciliations, and updating SBA information in E-Tran and