Remote SBA Express Loan Support Specialist

First Citizens Bank; Austin (TX); Remote; USD 52,000 - 76,000; Full time

Job summary

First Citizens Bank is seeking a Sales Support Specialist to assist SBA Express loan processing remotely across several states, including NC, AZ, TX, GA, FL, and SC. You will guide bankers through applications, verify documentation, and ensure SBA eligibility while maintaining banking policies and timeliness.

The role emphasizes strong customer service, attention to detail, and collaboration with internal teams to deliver an excellent customer experience.

Qualifications

• Bachelor's Degree OR High School Diploma or GED/Equivalent with 4 years' experience in Sales, Customer Service, or Operations.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment while managing multiple priorities.
• Exceptional attention to detail and organizational skills.
• Proficiency with BOSS, Spark, and other applicable banking platforms.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Commitment to delivering a high level of customer service and operational excellence.

Responsibilities

• Serve as a primary resource for bankers by providing guidance and support throughout the application process.
• Review loan applications and supporting documentation to determine eligibility.
• Verify receipt of complete loan packages and confirm all required documentation has been provided.
• Review applications to ensure minimum Experian Blended Score requirements are met.
• Process loan applications and due diligence documentation accurately and within established service standards.
• Ensure loan requests comply with SBA SOP, bank policies, and program guidelines.
• Communicate proactively with bankers regarding application status, missing information, and next steps.
• Maintain accurate records and update applicable banking systems throughout the loan origination process.
• Collaborate with internal partners to facilitate efficient loan processing and an exceptional customer experience.
• Identify and elevate issues that may impact eligibility, approval, or processing timelines.

Skills

Customer service

Communication

Detail oriented

Prioritization

Education

Bachelor's Degree OR High School Diploma or GED/Equivalent

Tools

BOSS

Spark

Job description

First Citizens Bank is seeking a Sales Support Specialist to assist SBA Express loan processing remotely across several states, including NC, AZ, TX, GA, FL, and SC. You will guide bankers through applications, verify documentation, and ensure SBA eligibility while maintaining banking policies and timeliness.

The role emphasizes strong customer service, attention to detail, and collaboration with internal teams to deliver an excellent customer experience.