Remote SBA Express Sales Support Specialist

First Citizens Bank; Columbia (SC); À distance; USD 50 000 - 75 000; Plein temps

Résumé du poste

First Citizens Bank is seeking a Sales Support Specialist for its SBA Express program. This remote role supports bankers across the loan application process, ensuring eligibility, adherence to policies, and timely processing from application through commitment.

The position emphasizes customer service, strong communication, and detail-oriented work in a high-volume environment. Collaboration with internal partners and proactive status updates are key parts of the role.

Qualifications

• Bachelor's Degree or High School Diploma or GED with 4 years' experience in Sales, Customer Service, or Operations.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment while managing multiple priorities.
• Excellent attention to detail and organizational skills.
• Proficiency with banking platforms like BOSS, Spark, and other systems.

Responsabilités

• Serve as a primary resource for bankers by providing guidance and support throughout the application process.
• Review loan applications and supporting documentation to determine eligibility.
• Verify receipt of complete loan packages and confirm all required documentation has been provided.
• Review applications to ensure minimum Experian Blended Score requirements are met.
• Process loan applications and due diligence documentation accurately and within established service standards.
• Ensure loan requests comply with SBA SOP, bank policies, and program guidelines.
• Communicate proactively with bankers regarding application status, missing information, and next steps.
• Maintain accurate records and update applicable banking systems throughout the loan origination process.
• Collaborate with internal partners to facilitate efficient loan processing and an exceptional customer experience.
• Identify and elevate issues that may impact eligibility, approval, or processing timelines.

Connaissances

Customer service skills

Communication

Detail Oriented

Prioritization skills

Formation

Bachelor's Degree

High School Diploma or GED

Outils

BOSS

Spark

Description du poste

First Citizens Bank is seeking a Sales Support Specialist for its SBA Express program. This remote role supports bankers across the loan application process, ensuring eligibility, adherence to policies, and timely processing from application through commitment.

The position emphasizes customer service, strong communication, and detail-oriented work in a high-volume environment. Collaboration with internal partners and proactive status updates are key parts of the role.