Remote SBA Express Sales Support Specialist

First Citizens Bank; Jacksonville (FL); Remote; USD 52,000 - 72,000; Full time

Job summary

First Citizens Bank is seeking a Sales Support Specialist to support its SBA Express program in a remote capacity, eligible for candidates in NC, AZ, TX, GA, FL, or SC. You will be the primary point of contact for bankers during the loan application process, reviewing eligibility, coordinating documentation from submission through commitment, and ensuring adherence to SBA SOPs and bank policies.

Strong communication, attention to detail, and the ability to manage multiple priorities in a

Qualifications

• Bachelor's degree or GED plus 4 years' experience in Sales, Customer Service, or Operations.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment while managing multiple priorities.

Responsibilities

• Serve as primary resource for bankers by guiding them through the SBA Express application process.
• Review loan applications and supporting documents to determine SBA eligibility.
• Verify complete loan packages and ensure required documentation is provided.
• Collaborate with internal partners to facilitate timely loan processing and a smooth customer experience.
• Maintain records and update banking systems throughout origination.

Skills

Customer service

Communication

Detail oriented

Prioritization skills

Education

Bachelor's Degree or GED

Tools

BOSS

Spark

Job description

First Citizens Bank is seeking a Sales Support Specialist to support its SBA Express program in a remote capacity, eligible for candidates in NC, AZ, TX, GA, FL, or SC. You will be the primary point of contact for bankers during the loan application process, reviewing eligibility, coordinating documentation from submission through commitment, and ensuring adherence to SBA SOPs and bank policies.

Strong communication, attention to detail, and the ability to manage multiple priorities in a