Remote SBA Express Loan Support Specialist

First Citizens Bank; Georgia; Remote; USD 42,000 - 54,000; Full time

Job summary

First Citizens Bank is seeking a Sales Support Specialist for the SBA Express Program. This remote role supports bankers throughout the loan application process, reviewing eligibility and coordinating documentation from application through commitment.

The ideal candidate has strong customer service and communication skills, with experience in a fast-paced environment and proficiency with banking platforms. This position may be hired in multiple states including NC, AZ, TX, GA, FL, or SC.

Qualifications

• Bachelor’s degree or HS diploma/GED with 4 years’ experience in Sales, Customer Service or Operations.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, high-volume environment while managing multiple priorities.

Responsibilities

• Serve as a primary resource for bankers by providing guidance and support throughout the SBA Express application process.
• Review loan applications and supporting documentation to determine eligibility.
• Verify receipt of complete loan packages and confirm all required documentation has been provided.
• Review applications to ensure minimum Experian Blended Score requirements are met.
• Process loan applications and due diligence documentation accurately and within service standards.
• Ensure loan requests comply with SBA SOP, bank policies, and program guidelines.
• Communicate proactively with bankers regarding application status, missing information, and next steps.
• Maintain accurate records and update banking systems throughout origination.
• Collaborate with internal partners to facilitate efficient loan processing and customer experience.
• Identify and elevate issues that may impact eligibility, approval, or processing timelines.

Skills

Customer service

Communication

Detail oriented

Prioritization

Education

Bachelor’s degree or HS diploma/GED + 4 years’ experience

Tools

BOSS

Spark

Job description

First Citizens Bank is seeking a Sales Support Specialist for the SBA Express Program. This remote role supports bankers throughout the loan application process, reviewing eligibility and coordinating documentation from application through commitment.

The ideal candidate has strong customer service and communication skills, with experience in a fast-paced environment and proficiency with banking platforms. This position may be hired in multiple states including NC, AZ, TX, GA, FL, or SC.