Remote SAP SD/LE/SCM Expert - Order-to-Cash & Logistics

ZWILLING J.A. Henckels LLC; Salem (NH); Remote; USD 160,000 - 170,000; Full time

Job summary

ZWILLING J.A. Henckels LLC seeks an SAP SD/LE/SCM Analyst to deliver expert functional support, design scalable solutions, and lead enhancements across SD, LE, and SCM modules.

You will partner with Sales, Logistics, and Finance to optimize order-to-cash and logistics workflows. The role requires consulting-level SAP experience, ability to analyze complex processes, and strong communication skills to translate business needs into SAP solutions.

Qualifications

• Bachelor's degree or equivalent on-the-job experience.
• 5+ years of SAP SD/LE/SCM experience at a consulting level.
• Deep knowledge of the retail industry.
• Deep expertise in SD/LE/SCM configuration including pricing, outputs, partner determination, delivery processing, shipping, and billing.

Responsibilities

• Provide expert SAP SD/LE/SCM consulting, including requirements gathering, gap analysis, and functional design.
• Configure SD/LE/SCM components such as pricing, order management, delivery processing, billing, ATP, shipping, transportation, and returns.
• Develop and maintain functional specifications for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).
• Lead testing efforts including unit testing, integration testing, and user acceptance testing.
• Support SAP integration with external systems (e.g., warehouse/3PL, EDI, carriers) and internal applications.
• Analyze system performance and user feedback to identify opportunities to improve processes and SAP functionality.
• Generate and monitor regular reports to ensure reliability, security, and efficiency of SAP applications.
• Troubleshoot issues related to order-to-cash and logistics processes.
• Monitor IDoc processing, pricing issues, availability checks, shipment errors, and billing discrepancies.
• Provide day-to-day support for end users, including issue resolution, training, and process guidance.
• Maintain documentation for configuration, processes, and functional specifications.
• Serve as a trusted advisor to Sales, Customer Service, Logistics, Warehouse, and Finance teams.
• Translate business needs into SAP solutions that improve efficiency, accuracy, and visibility.
• Recommend process improvements and system enhancements aligned with best practices.
• Communicate complex technical concepts in business-focused language.
• Lead and participate in SAP projects such as new functionality rollouts, upgrades, and process optimization.

Skills

Strong Analytical Skills

Strong Communication Skills

Problem-Solving Skills

Education

Bachelor’s degree in Computer Science or Information Systems or related field

Job description

ZWILLING J.A. Henckels LLC seeks an SAP SD/LE/SCM Analyst to deliver expert functional support, design scalable solutions, and lead enhancements across SD, LE, and SCM modules.

You will partner with Sales, Logistics, and Finance to optimize order-to-cash and logistics workflows. The role requires consulting-level SAP experience, ability to analyze complex processes, and strong communication skills to translate business needs into SAP solutions.