Remote SAP SD/LE/SCM Expert - Order-to-Cash & Logistics

ZWILLING J.A. Henckels LLC; Eagle (ID); Remote; USD 160,000 - 170,000; Full time

Job summary

ZWILLING J.A. Henckels LLC is seeking an experienced SAP SD/LE/SCM Analyst to deliver expert functional support, design scalable solutions, and lead enhancements across Sales & Distribution, Logistics Execution, and SCM.

You will partner with Sales, Logistics, Finance, and IT to optimize order-to-cash processes, manage integrations with external systems, and drive continuous improvement in SAP performance.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent on the job experience.
• 5+ years of related professional experience supporting SAP SD/LE/SCM at a consulting level.
• Deep knowledge of the retail industry.
• Deep expertise in SD/LE/SCM configuration including pricing, outputs, partner determination, delivery processing, shipping, and billing.
• Strong understanding of the full order-to-cash lifecycle and related business processes.
• Experience working with IDocs, EDI, APIs, and SAP integration technologies.
• Ability to independently lead functional design, configuration, testing, and deployment activities.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Provide expert SAP SD/LE/SCM consulting, including requirements gathering, gap analysis, and functional design.
• Configure SD/LE/SCM components such as pricing, order management, delivery processing, billing, ATP, shipping, transportation, and returns.
• Develop and maintain functional specifications for RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows).
• Lead testing efforts including unit testing, integration testing, and user acceptance testing.
• Support SAP integration with external systems (e.g., warehouse/3PL, EDI, carriers) and internal applications.
• Analyzes system performance and user feedback to identify opportunities to improve processes and SAP functionality.
• Generates and monitors regular reports to ensure the reliability, security, and efficiency of SAP applications.
• Troubleshoot complex issues related to order-to-cash and logistics execution processes.
• Monitor IDoc processing, pricing issues, availability checks, shipment/transportation errors, and billing discrepancies.
• Provide day-to-day support for end users, including issue resolution, training, and process guidance.
• Maintain documentation for configuration, processes, and functional specifications.
• Serve as a trusted advisor to Sales, Customer Service, Logistics, Warehouse, and Finance teams.
• Translate business needs into SAP solutions that improve efficiency, accuracy, and visibility.
• Recommend process improvements and system enhancements aligned with best practices.
• Communicate complex technical concepts in clear, business-focused language.
• Lead and participate in SAP projects such as new functionality rollouts, upgrades, and process optimization initiatives.
• Support cross-functional efforts in pricing optimization, transportation improvements, warehouse automation, and customer experience initiatives.
• Collaborate with development teams on enhancements, integrations, and customizations to ensure that SAP solutions align with business objectives.

Skills

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Computer Science or Information Systems or related field

Tools

IDocs

EDI

APIs

SAP integration technologies

Job description

ZWILLING J.A. Henckels LLC is seeking an experienced SAP SD/LE/SCM Analyst to deliver expert functional support, design scalable solutions, and lead enhancements across Sales & Distribution, Logistics Execution, and SCM.

You will partner with Sales, Logistics, Finance, and IT to optimize order-to-cash processes, manage integrations with external systems, and drive continuous improvement in SAP performance.