Remote SAM Data Lead: ServiceNow for VA ESOM

Kentro; Oregon; Hybrid; USD 115,000 - 165,000; Full time

Job summary

Kentro is hiring a SAM Data Team Lead to support the VA ESOM contract, focusing on data engineering and software asset intelligence. You will lead the SAM Data Team, design and maintain analytics infrastructure, and translate complex data into actionable insights for compliance and optimization.

The role requires extensive ServiceNow analytics expertise, data modeling skills, and strong communication to engage stakeholders across the organization.

Qualifications

• Bachelor's degree in computer science, information systems, data science, or related field.
• 8+ years of experience in data engineering, analytics, or business intelligence, preferably in IT asset management or enterprise platform context.
• Hands-on experience with ServiceNow, including Platform Analytics, Performance Analytics, or reporting toolsets.
• Demonstrated experience designing data models and building analytics solutions that integrate internal and external data sources.
• Strong proficiency in data query languages and tools (e.g., SQL, Power BI, ServiceNow Glide Record, or equivalent).
• Experience working with software asset management or IT asset management data, including software usage records, license entitlements, and compliance metrics.
• Strong analytical and problem-solving skills with the ability to translate ambiguous requirements into structured analytics solutions.
• Excellent verbal and written communication skills, including experience presenting data findings to leadership and cross-functional stakeholders.
• Experience working in federal or compliance-driven environments strongly preferred.

Responsibilities

• Lead and manage the SAM Data Team, providing day-to-day oversight of the SAM Data Team, including task assignment, quality review, and progress tracking against remediation targets.
• Mentor, support and guide staff in career development including recurring one-on-one meetings and performance evaluations.
• ServiceNow Platform Analytics Design and Implementation.
• Design, build, and maintain ServiceNow Platform Analytics reports and dashboards tailored to SAM program needs, including software usage, compliance status, and license optimization opportunities.
• Translate stakeholder reporting requirements into functional analytics solutions within the ServiceNow environment.
• Ensure dashboards and reports are performant, accurate, and accessible to both technical and non-technical users.
• Establish and document standards for report naming conventions, data refresh cadences, and dashboard governance.
• Design and implement data models that support software asset tracking, compliance monitoring, and usage trend analysis within ServiceNow SAM.
• Identify, evaluate, and integrate relevant external data sources into the ServiceNow platform to enrich internal analytics.
• Collaborate with integration engineers and platform administrators to ensure data pipelines are reliable, well-documented, and aligned with VA data governance standards.
• Maintain data quality standards, including validation rules, reconciliation processes, and exception handling procedures.
• Develop predictive analytics models and trend analyses to forecast software usage patterns, license shortfalls, and compliance risk areas.
• Build automated alerting and exception reporting to surface high-priority compliance gaps before they escalated.
• Support software optimization analysis, identifying opportunities to consolidate licenses, retire unused software, and reduce costs.
• Partner with internal and external stakeholders to align analytics outputs with program goals and VA needs.
• Produce recurring and ad hoc analytics reports for project leadership, VA Product Owners, and cross-functional stakeholders on a defined cadence.
• Translate complex data findings into clear narratives and visualizations for technical and executive audiences.
• Maintain thorough documentation of data models, report logic, integration mappings, and dashboard configurations to support knowledge transfer and audit readiness.
• Provide training and guidance to team members and stakeholders on interpreting and using analytics outputs effectively.

Skills

ServiceNow Analytics

Data modeling

SQL

Power BI

Team leadership

Stakeholder comms

Education

Bachelor's degree in CS/IS/Data Science

Tools

ServiceNow

ServiceNow Platform Analytics

Power BI

SQL tools

Job description

Kentro is hiring a SAM Data Team Lead to support the VA ESOM contract, focusing on data engineering and software asset intelligence. You will lead the SAM Data Team, design and maintain analytics infrastructure, and translate complex data into actionable insights for compliance and optimization.

The role requires extensive ServiceNow analytics expertise, data modeling skills, and strong communication to engage stakeholders across the organization.