ServiceNow Developer – ITAM/HAM/SAM Expert

MACHINE LEARNING TECHNOLOGIES LLC; Reston (VA); On-site; USD 89,000 - 126,000; Full time

Job summary

Machine Learning Technologies LLC seeks a ServiceNow Developer in Reston, VA to design and implement HAM and SAM workflows on the ServiceNow platform across all environments.

You will build data models, integrations, and automation to improve data accuracy, reduce software and hardware risk, and support compliance. Collaboration with procurement, security, and IT operations is essential.

Qualifications

• 3+ years of experience building on the ServiceNow platform.
• Strong ServiceNow scripting (JavaScript, Glide API), data model, and Flow Designer expertise.
• Hands-on experience with HAM Pro (stockrooms, workflows, lifecycle states, asset audits).
• Experience with various software licensing models (e.g., per device/user, SaaS, Oracle, Microsoft, Adobe).
• Familiarity with asset financials, depreciation, contracts, warranties, vendors, and procurement flows.
• Demonstrated ability in troubleshooting, performance tuning, and root‑cause analysis.
• Excellent communication skills for collaborating with both technical and non-technical stakeholders.

Responsibilities

• Design, configure, and develop on the ServiceNow platform for ITAM, HAM, and SAM across all environments.
• Implement and enhance data models, discovery, normalization, entitlement, reconciliation, and lifecycle workflows.
• Build and maintain integrations to CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance systems.
• Configure HAM Pro, including stockrooms, models, asset states, and full lifecycle processes from receiving to disposal.
• Configure SAM Pro, including software models, normalization, publisher packs, entitlements, contracts, and compliance positions.
• Develop client/server scripts, UI policies/actions, Flow Designer flows, business rules, Script Includes, and Scheduled Jobs.
• Implement Discovery and SAM normalization/publisher packs, tuning identification and reconciliation rules.
• Configure CMDB relationships, class models, and data quality controls for health, completeness, and correctness.

Skills

ServiceNow

JavaScript

Glide API

Flow Designer

HAM Pro

SAM Pro

CMDB

SCCM

Intune

Azure AD

Asset Management

Procurement flows

Root-cause analysis

Communication skills

Tools

Discovery

Cloud Discovery

APIs

Okta

Job description

Machine Learning Technologies LLC seeks a ServiceNow Developer in Reston, VA to design and implement HAM and SAM workflows on the ServiceNow platform across all environments.

You will build data models, integrations, and automation to improve data accuracy, reduce software and hardware risk, and support compliance. Collaboration with procurement, security, and IT operations is essential.