Salesforce Technical Architect (Genesys Cloud)

Software Technology Inc.; Boston (MA); Remote; USD 150,000 - 210,000; Full time

Job summary

Software Technology Inc. is seeking a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative.

The role requires hands-on Salesforce development, enterprise architecture, integration knowledge, and collaboration with business and technical stakeholders. Ideal candidate will have extensive Salesforce architecture experience and successful delivery of

Qualifications

• 10 years of professional experience on the Salesforce platform.
• Minimum 3 years in Salesforce Architecture or Technical Architect role.
• Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.
• Strong background implementing Salesforce Service Cloud solutions.
• Experience designing large-scale, enterprise CRM platforms.
• Strong understanding of Salesforce security, data architecture, integrations, and performance.
• Bachelor's degree in CS/IT/Engineering or related field.
• Experience with enterprise application modernization and contact-center transformation.
• Previous Genesys experience is highly desirable.

Responsibilities

• Define end-to-end Salesforce architecture based on requirements.
• Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Establish architectural standards, governance, and Salesforce development best practices.
• Lead architecture workshops, design reviews, governance sessions.
• Produce High-Level and Low-Level Design documentation.
• Conduct architecture, code, security, and integration reviews.
• Identify opportunities to modernize Salesforce implementations and enterprise apps.
• Ensure solutions are scalable, secure, and aligned with enterprise standards.

Skills

Salesforce Architecture

Genesys Cloud CX

Apex

Lightning Web Components

Service Cloud

Data security

Integrations

DevOps

Stakeholder leadership

Education

Bachelor's degree in Computer Science, IT, Engineering, or related

Tools

Salesforce

Genesys Cloud CX

Open CTI

CI/CD

Job description

Salesforce Technical Architect (Genesys Cloud)

Location: Boston, MA -- Remote

Contract Duration: 12 Months

Preference: Candidates with prior Genesys experience are highly preferred

Position Overview

We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative.

The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys Cloud CX. This role requires a combination of hands-on Salesforce development expertise, enterprise architecture experience, integration knowledge, and the ability to work closely with business and technical stakeholders.

The ideal candidate will have extensive experience with Salesforce architecture, Apex, Lightning Web Components (LWC), enterprise integrations, DevOps, Service Cloud, and modern contact-center technologies, with a proven ability to design scalable and secure CRM platforms.

Required Experience & Qualifications:

• 10 years of professional experience working with the Salesforce platform.
• Minimum 3 years of experience in a Salesforce Architecture or Technical Architect capacity.
• Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.
• Strong background implementing and architecting Salesforce Service Cloud solutions.
• Experience designing and delivering large-scale, enterprise CRM platforms.
• Strong understanding of Salesforce security, data architecture, integrations, and performance optimization.
• Excellent communication, presentation, stakeholder engagement, and technical leadership skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Experience working with enterprise application modernization and contact-center transformation initiatives.
• Previous experience with Genesys is highly desirable.

Core Responsibilities:

Salesforce Solution Architecture

• Define end-to-end Salesforce architecture based on business, technical, security, and scalability requirements.
• Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Establish architectural standards, technical governance, and Salesforce development best practices.
• Lead architecture workshops, design reviews, and technical governance sessions.
• Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Conduct application architecture, code, security, and integration reviews.
• Identify opportunities to modernize existing Salesforce implementations and enterprise applications.
• Ensure solutions are scalable, maintainable, secure, and aligned with enterprise architecture standards.

Key Technical Competencies-

The successful candidate should have strong hands‑on expertise in the following areas:

Salesforce:

Salesforce Architecture, Service Cloud, Sales Cloud, Experience Cloud, Financial Services Cloud, Apex, LWC, Visualforce, SOQL, SOSL, Flows, Approval Processes, Validation Rules, Platform Events, Batch Apex, Queueable Apex, Future Methods, Scheduled Jobs, Salesforce Security, Data Modeling, Sharing Architecture, Governor Limits, DevOps and CI/CD.

Genesys:

Genesys Cloud CX, Genesys Engage, Open CTI, CTI integrations, IVR, ACD, Skill-Based Routing, Intelligent Call Routing, Agent Presence, Screen Pop, Click-to-Dial, Call Logging, Interaction History, Call Recording, and omnichannel contact-center integrations.

Architecture & Integration:

Enterprise CRM Architecture, HLD/LLD, Enterprise Integrations, Application Modernization, Technical Governance, Security Architecture, Performance Optimization, Contact Center Transformation, and API/integration design.