Remote Salesforce & Gainsight Admin for AI-Driven SaaS Ops

Rithum Holdings, Inc.; United States; Remote; USD 65,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Remote-first working conditions

6 weeks paid time off? (PTO)

Job summary

Rithum Holdings, Inc. is seeking a Business Systems Analyst to own and optimize the platforms used by Brands and Retailers services—Salesforce, Gainsight, and Pendo—with room to absorb adjacent tools.

You will coordinate releases, configure AI capabilities, and ensure data health across integrations to drive customer success, onboarding, and services operations. The role emphasizes AI-driven efficiency, scalable solutions, and cross-team collaboration in a remote, U.S.-based environment,

Qualifications

• 2+ years of experience administering Salesforce and Gainsight.
• Experience configuring enterprise applications, automation, permissions, integrations, and data management.
• Experience supporting APIs, data synchronization, and cross-platform system dependencies.
• Ability to translate business requirements into scalable technical solutions.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical and data quality issues.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through documentation, communication, data analysis, automation, or workflow optimization.
• Proficiency with Microsoft Office, including Excel.

Responsibilities

• Administer Salesforce for Services in the Brands and Retailers Business Units organization, including configuration, automation, permissions, and deployments.
• Partner with the central Salesforce and IT teams to coordinate releases and enterprise platform changes.
• Configure AI capabilities, including Agentforce, AI case summaries, case classification, and response drafting.
• Translate business requirements into scalable platform solutions.
• Maintain Salesforce-Gainsight integrations, monitoring APIs, data synchronization, and platform performance.
• Administer Gainsight health scoring, automation, programs, dashboards, and reporting.
• Analyze adoption data and provide recommendations to improve product adoption.
• Troubleshoot system, integration, and data quality issues.
• Maintain reliable integrations and data consistency across Salesforce, Gainsight, Pendo, Staircase AI.
• Assist Services teams by balancing platform requests through established prioritization processes.
• Identify opportunities to improve efficiency through AI, automation, and repeatable processes.

Skills

Analytical thinking

Problem solving

Communication

Prioritization

AI tooling awareness

Tools

Salesforce

Gainsight

Pendo

Staircase AI

Excel

Job description

Rithum Holdings, Inc. is seeking a Business Systems Analyst to own and optimize the platforms used by Brands and Retailers services—Salesforce, Gainsight, and Pendo—with room to absorb adjacent tools.

You will coordinate releases, configure AI capabilities, and ensure data health across integrations to drive customer success, onboarding, and services operations. The role emphasizes AI-driven efficiency, scalable solutions, and cross-team collaboration in a remote, U.S.-based environment,