Remote Sales Operations Leader | Salesforce & AI Enablement

Silverchair; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Silverchair is seeking a results-driven Sales Operations Manager to optimize our BD workflows, dashboards, and contracting processes. You will partner with the Salesforce Admin, Marketing, Legal, and Finance to accelerate deals, respond to RFPs, and streamline hand-offs across product lines in a fully remote environment.

You bring 5–7 years in B2B SaaS or tech operations, deep Salesforce experience, strong PM and analytics skills, and comfort using AI tools to boost efficiency while maintaining

Qualifications

• 5–7 years in sales operations or similar.
• Experience as Salesforce admin or power user with reports/dashboards.
• Experience with RFP/proposal processes and contract lifecycle management.

Responsibilities

• Partner with Salesforce Administrator to refine BD workflows, record types, and automation.
• Build dashboards/reports for pipeline health, forecast accuracy, and targets.
• Document SOPs for core BD processes in Salesforce to drive adoption.
• Coordinate with Marketing to ensure flow of leads into Salesforce.
• Lead data hygiene audits with the Salesforce Administrator.
• Onboard new BD hires on Salesforce and BD tech stack.
• Project manage the RFP response and proposal development process end-to-end.
• Maintain proposal content library and ensure timely proposals with clear value communication.
• Own the proposal calendar and ensure deadlines.
• Support pricing and quote accuracy through negotiation.
• Coordinate final review/formatting for quality control.
• Project manage contracting from verbal to signature and shorten time-to-close.
• Track contract status and flag stalled deals.
• Maintain contract templates and standard language with Legal.
• Improve post-sale hand-off processes across product lines.

Skills

Project management

Analytical skills

Communication

Cross-functional collaboration

AI tool familiarity

Education

Bachelor's degree or equivalent

Tools

Salesforce (CRM)

Excel

AI tools (Claude, Einstein)

Job description

Silverchair is seeking a results-driven Sales Operations Manager to optimize our BD workflows, dashboards, and contracting processes. You will partner with the Salesforce Admin, Marketing, Legal, and Finance to accelerate deals, respond to RFPs, and streamline hand-offs across product lines in a fully remote environment.

You bring 5–7 years in B2B SaaS or tech operations, deep Salesforce experience, strong PM and analytics skills, and comfort using AI tools to boost efficiency while maintaining