Remote Salesforce BA — Grants Management & Public Sector

ICF; Reston (VA); Remote; USD 67,000 - 168,000; Full time

Job summary

ICF seeks an experienced Salesforce Business Analyst to support phased implementation of an enterprise grants management platform. The role involves modernizing the grants lifecycle using Salesforce Agentforce Public Sector, integrating with government and legacy systems, and delivering capabilities through Agile practices.

Remote within the U.S. The candidate will analyze processes, translate needs into stories, manage backlogs, and contribute to security, privacy, and compliance documentation

Qualifications

• 3+ years of information technology or business analysis experience, including experience supporting at least one Salesforce implementation.
• 3+ years of experience gathering and documenting requirements, developing user stories and acceptance criteria, mapping business processes, and supporting backlog refinement.
• 3+ years of experience using Agile delivery tools, such as Jira or Trello, and Microsoft Office applications.
• Associate's degree
• Ability to obtain and maintain a federal Public Trust.
• U.S. citizenship is required.
• Must reside in and be authorized to work in the United States. All work must be performed within the United States.

Responsibilities

• Engage government stakeholders and program offices to analyze current grants processes, identify pain points, and define requirements across the grants lifecycle.
• Translate business needs into user stories, acceptance criteria, workflows, and system requirements supporting configuration-first development using Salesforce Agentforce Public Sector.
• Facilitate requirements sessions and document common enterprise capabilities and program-specific variations.
• Prioritize and refine the product backlog with stakeholders, architects, developers, testers, and product leadership.
• Document process flows, requirements, business rules, data needs, integration requirements, user guides, and release-readiness artifacts.
• Support integrations and data exchanges with governmentwide, financial, identity, analytics, and legacy program systems.
• Assist with user demonstrations, acceptance testing, training, and adoption activities.
• Contribute to security, privacy, records management, Section 508, and Authority to Operate documentation.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, demonstrations, and retrospectives.
• Support lifecycle and release-readiness reviews by confirming requirements traceability, stakeholder approval, and completion of required deliverables.

Skills

IT/Business Analysis

Salesforce

Agile

Communication

Requirements gathering

Education

Associate's degree

Bachelor's degree

Tools

Jira

Trello

Microsoft Office

Salesforce Agentforce Public Sector

Job description

ICF seeks an experienced Salesforce Business Analyst to support phased implementation of an enterprise grants management platform. The role involves modernizing the grants lifecycle using Salesforce Agentforce Public Sector, integrating with government and legacy systems, and delivering capabilities through Agile practices.

Remote within the U.S. The candidate will analyze processes, translate needs into stories, manage backlogs, and contribute to security, privacy, and compliance documentation