Federal Grants Salesforce BA | UAT, Training & Requirements

ICF Olson; United States; Remote; USD 67,000 - 115,000; Full time

Job summary

ICF seeks a Business Analyst to drive requirements elicitation, write detailed user stories, and manage UAT for a large-scale federal Salesforce Grants Management application. You will collaborate with PMs, developers, QA, and federal stakeholders to ensure high adoption and stability.

The role involves drafting SOPs, training end users, and maintaining comprehensive system documentation, including release notes and operation manuals.

Qualifications

• 2+ years of experience with requirements gathering, elicitation and writing user stories with acceptance criteria.
• 2+ years of experience facilitating User Acceptance Testing (UAT), drafting UAT test scripts, and defect resolution.
• 2+ years of experience creating end-user training materials, user manuals, SOPs, and conducting trainings.

Responsibilities

• Lead requirements elicitation and translate business needs into functional software solutions.
• Author detailed user stories with acceptance criteria, workflows, and edge cases.
• Coordinate and manage User Acceptance Testing (UAT) including test plans and execution scripts.
• Draft and maintain SOPs, user guides, training manuals, and release notes.
• Deliver end-user training and training materials to ensure adoption and stability.
• Collaborate with Developers, QA, and Integration teams to clarify requirements and validate deployments.

Skills

Requirements gathering

UAT facilitation

End-user training

Agile/Scrum/Kanban

JIRA & Confluence

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

ICF seeks a Business Analyst to drive requirements elicitation, write detailed user stories, and manage UAT for a large-scale federal Salesforce Grants Management application. You will collaborate with PMs, developers, QA, and federal stakeholders to ensure high adoption and stability.

The role involves drafting SOPs, training end users, and maintaining comprehensive system documentation, including release notes and operation manuals.