Remote Salesforce Business Analyst — Grants Lifecycle

ICF Olson; United States; Remote; USD 67,000 - 139,000; Full time

Job summary

ICF seeks a Salesforce Business Analyst to support phased implementation of an enterprise grants management platform using Salesforce Agentforce Public Sector.

The role involves engaging government stakeholders, translating requirements into user stories, managing the backlog, and ensuring release-readiness in an Agile environment. Remote in the United States; US citizenship and ability to obtain Public Trust are required.

Qualifications

• 3+ years of information technology or business analysis experience.
• 3+ years of experience gathering and documenting requirements, developing user stories and acceptance criteria, mapping business processes, and supporting backlog refinement.
• 3+ years of experience using Agile delivery tools, such as Jira or Trello, and Microsoft Office applications.
• Associate's degree.

Responsibilities

• Engage government stakeholders and program offices to analyze current grants processes, identify pain points, and define requirements across the grants lifecycle.
• Translate business needs into user stories, acceptance criteria, workflows, and system requirements supporting configuration-first development using Salesforce Agentforce Public Sector.
• Facilitate requirements sessions and document common enterprise capabilities and program-specific variations.
• Prioritize and refine the product backlog with stakeholders, architects, developers, testers, and product leadership.
• Document process flows, requirements, business rules, data needs, integration requirements, user guides, and release-readiness artifacts.
• Support integrations and data exchanges with governmentwide, financial, identity, analytics, and legacy program systems.
• Assist with user demonstrations, acceptance testing, training, and adoption activities.
• Contribute to security, privacy, records management, Section 508, and Authority to Operate documentation.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, demonstrations, and retrospectives.
• Support lifecycle and release-readiness reviews by confirming requirements traceability, stakeholder approval, and completion of required deliverables.

Skills

Salesforce

Requirements gathering

Agile

Jira

Trello

Office applications

Education

Associate's degree

Bachelor’s degree

Tools

Salesforce Agentforce Public Sector

Job description

ICF seeks a Salesforce Business Analyst to support phased implementation of an enterprise grants management platform using Salesforce Agentforce Public Sector.

The role involves engaging government stakeholders, translating requirements into user stories, managing the backlog, and ensuring release-readiness in an Agile environment. Remote in the United States; US citizenship and ability to obtain Public Trust are required.