Remote Salesforce Admin — Multi-Cloud & Automation Pro
National Express
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Job summary
Summit School Services in Warrenville, IL, seeks a mid-level Salesforce Administrator to oversee and improve our Salesforce platform used by 275+ end users across departments and locations. This hands-on role combines Salesforce admin work with business analysis, supporting Sales Cloud, Service Cloud, Account Engagement, Experience Cloud, and Conga CPQ & Billing.
The role manages Ivanti tickets, Jira backlog, DevOps Center rollout within the first year, and requires strong collaboration with
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field (preferred)
- 3+ years of hands‑on Salesforce Administrator experience
- Proven expertise with Flow Builder automation and declarative automation
- Experience resolving daily end‑user support tickets via structured intake, prioritization, troubleshooting, and documentation
- Experience managing work intake through a Jira backlog
- Familiarity with sandbox environments, testing/UAT, and deploying changes via change sets/DevOps tools
- Business Analyst skills: requirements elicitation, process mapping, user stories and acceptance criteria
- Experience with Account Engagement and Experience Cloud; CPQ/Billing experience is a plus
Responsibilities
- Administer and optimize Sales Cloud and Service Cloud for 275+ users across departments
- Configure and maintain Salesforce objects, fields, layouts, Lightning pages, validation rules, approval processes
- Create and maintain reports and dashboards with KPI definitions
- Monitor Salesforce releases and propose improvements and deprecations
- Design and maintain Flow Builder automations (record-triggered, scheduled, screen flows)
- Manage user access, profiles, permission sets, roles, sharing rules, and delegation
- Handle Ivanti ticketing, triage, root-cause analysis, and stakeholder communication
- Maintain Jira backlog, prioritization, and status updates
- Data management: imports/exports, deduplication, data quality
- Facilitate discovery, write user stories, and participate in backlog grooming
- Coordinate releases using change sets/DevOps; enable Salesforce DevOps Center within ~12 months
- Support Account Engagement and Experience Cloud; CPQ/Billing as needed
- Maintain configuration docs and deliver end-user training
Skills
Education
Tools
Job description
Summit School Services in Warrenville, IL, seeks a mid-level Salesforce Administrator to oversee and improve our Salesforce platform used by 275+ end users across departments and locations. This hands-on role combines Salesforce admin work with business analysis, supporting Sales Cloud, Service Cloud, Account Engagement, Experience Cloud, and Conga CPQ & Billing.
The role manages Ivanti tickets, Jira backlog, DevOps Center rollout within the first year, and requires strong collaboration with
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