Remote Sales Support Specialist: Quotes & Renewals

New Era Technology; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

HMO + 1 free dependent

Wellness reimbursement

Group Insurance

Job summary

New Era Technology, LLC, is seeking a Sales Support Specialist to back the sales team with quotes, renewals, and procurement requests, ensuring accuracy and efficiency. You will collaborate with sales, vendors, and internal teams to deliver a seamless customer experience while keeping sales operations running smoothly, remotely and aligned to US business hours.

Ideal candidates have 2+ years in sales support, experience in quotes/renewals/orders, strong MS Office and CRM skills, and are highly

Qualifications

• 2+ years in sales support or similar role.
• Experience preparing quotes, renewals, and processing orders.
• Strong Microsoft Office and CRM/system skills.
• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Able to manage priorities and meet deadlines.
• Proactive, reliable, and a strong team player.
• Good problem-solving and numerical skills.
• Willing to learn and grow.
• IT industry exposure is a bonus.
• Relevant qualifications or vendor certifications are advantageous.

Responsibilities

• Provide day-to-day administrative and operational support to the sales team.
• Prepare and process customer quotes, orders, renewals, and associated documentation.
• Manage license agreements, subscriptions, and license renewals through ConnectWise.
• Coordinate procurement activities, including ordering, receipting, and product delivery.
• Monitor stock levels, track stock movements, and assist with stock takes as required.
• Liaise with suppliers to track orders, manage backorders, and maintain strong vendor relationships.
• Assist customers and internal teams with warranty claims and product-related inquiries.
• Maintain accurate customer, agreement, and sales activity records within ConnectWise.
• Escalate pricing, delivery, or service issues to the relevant Account Manager.
• Stay informed on current technologies, products, and industry trends.
• Perform other duties as required to support the sales and operations teams.

Skills

Sales support

Quote processing

CRM (ConnectWise)

MS Office

Customer service

Organized

Prioritization

Tools

ConnectWise

CRM systems

MS Office

Job description

New Era Technology, LLC, is seeking a Sales Support Specialist to back the sales team with quotes, renewals, and procurement requests, ensuring accuracy and efficiency. You will collaborate with sales, vendors, and internal teams to deliver a seamless customer experience while keeping sales operations running smoothly, remotely and aligned to US business hours.

Ideal candidates have 2+ years in sales support, experience in quotes/renewals/orders, strong MS Office and CRM skills, and are highly