Remote Sales Support & Customer Success Coordinator (TX)

Educational Products, Inc.; Texas; Remote; USD 25,000 - 29,000; Part time

Benefits offered by this job

Home office

High-speed internet

Job summary

Educational Products, Inc. (EPI) seeks a Sales Support & Customer Success Coordinator to assist our sales team with existing customers and programs. This part-time remote role requires calling schools, PTO/PTA volunteers, and other organizations, with Salesforce CRM duties and daily activity.

An ideal candidate will nurture relationships as a consultant and help generate interest in new programs. Hours are 5-6 hours daily, 9am–3pm Eastern or Central Time, with duties evolving to meet sales team

Qualifications

• Must be quick and independent learner.
• Strong over-the-phone and written communication.
• Extremely detail-oriented.
• Flexible and strong multi-tasker.
• Strong time management and organizational skills.
• Prior experience with Salesforce or other CRM.
• Previous outbound calling or sales experience.

Responsibilities

• Contact existing customers through outbound calls and emails
• Identify customer needs and suggest appropriate programs and marketing strategies
• Create tools for customers to help them succeed
• Quickly resolve issues and identify opportunities for program success
• Monitor customer performance
• Assist in researching potential new prospects for sales team
• Track customer contact activity via Salesforce.com
• Assist current sales team members in daily Salesforce activity
• Promote programs to generate sales

Skills

Outbound calling

Sales experience

Communication skills

Organizational skills

CRM experience

Detail oriented

Time management

Tools

Salesforce

Microsoft Office

Job description

Educational Products, Inc. (EPI) seeks a Sales Support & Customer Success Coordinator to assist our sales team with existing customers and programs. This part-time remote role requires calling schools, PTO/PTA volunteers, and other organizations, with Salesforce CRM duties and daily activity.

An ideal candidate will nurture relationships as a consultant and help generate interest in new programs. Hours are 5-6 hours daily, 9am–3pm Eastern or Central Time, with duties evolving to meet sales team