Remote Sales & Retention Specialist

HelloFresh; Manila (UT); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness & Perks

Growth opportunities

Dynamic environment

Work-life balance

Job summary

HelloConnect is seeking a dedicated professional to join our remote team. You’ll handle inbound retention calls, educate customers, and negotiate retention offers to keep clients engaged and satisfied.

You will work with a global, cross-cultural team and participate in trainings and cross-skilling to advance your career. This role emphasizes empathy, integrity, and problem-solving while maintaining high service standards.

Qualifications

• Excellent communication, problem-solving, and negotiation skills.
• Positive energy and can-do attitude.
• Integrity and diligence are highly valued.
• Critical thinking with language proficiency and technical adaptability.
• Ability to work independently with minimal supervision.
• Empathy, resilience, and strong time-management.

Responsibilities

• Answer inbound retention calls and maintain positive customer relationships.
• Provide customer resolution and education; negotiate retention offers.
• Retain customers in compliance with company guidelines.
• Attend 1:1s, meetings, huddles, and trainings.
• Attend cross-trainings and upskilling.

Skills

Excellent communication

Problem-solving

Negotiation

Positive energy

Integrity

Diligence

Critical thinking

Independent work

Empathy

Emotional intelligence

Resilience

Time management

Multitasking

Craft beer & wine interest

Job description

HelloConnect is seeking a dedicated professional to join our remote team. You’ll handle inbound retention calls, educate customers, and negotiate retention offers to keep clients engaged and satisfied.

You will work with a global, cross-cultural team and participate in trainings and cross-skilling to advance your career. This role emphasizes empathy, integrity, and problem-solving while maintaining high service standards.