Remote Premium Support & Retention Manager

Confidential; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Confidential in the United States is seeking a remote Customer Success/Account Manager to own premium user relationships and deliver personalized support across email, chat, and phone. The role emphasizes leveraging AI tools to streamline routine tasks and focus on meaningful interactions.

You will handle complex cases, contribute insights to product teams, and help improve retention and overall user experiences in a fast-paced, globally distributed environment.

Qualifications

• 2+ years in customer support or account management.
• Strong written English; comfortable with evening shifts on a rotating schedule.

Responsibilities

• Own premium user relationships and deliver personalized support across email, chat, and phone.
• Use AI tools to streamline routine tasks and focus on meaningful customer interactions.
• Manage complex cases and retention challenges with end-to-end ownership.
• Share customer insights with internal teams to improve products and experiences.

Skills

Customer support

Account management

Written English

AI tools usage

Job description

Confidential in the United States is seeking a remote Customer Success/Account Manager to own premium user relationships and deliver personalized support across email, chat, and phone. The role emphasizes leveraging AI tools to streamline routine tasks and focus on meaningful interactions.

You will handle complex cases, contribute insights to product teams, and help improve retention and overall user experiences in a fast-paced, globally distributed environment.