Head of Customer Operations & Renewal Strategy

Outreach Corporation

Seattle, Atlanta (WA, GA)

Hybrid

USD 120,000 - 155,000

Full time

14 days+

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Benefits offered by this job

401k

Medical, Dental, Vision

Parental leave

Stock options

Flexible time off

Job summary

Outreach is seeking a post-sales operations leader to own onboarding, adoption, renewal, and expansion programs. You will design AI-driven processes, surface churn risks early, and drive measurable growth across a diverse customer base.

You will lead a team and partner with CS, Product, and Revenue leadership to turn insights into pipeline. Ideal candidates have 5+ years in Customer Success or Revenue Operations, strong analytics, and hands-on AI experience with customer-facing software.

Qualifications

5+ years in Customer Success or Account Management.
5+ years in Customer Operations or Revenue Operations with 2+ years leadership.
Hands-on experience with AI/automation in customer-facing context.
Builder's mindset for processes and programs with analytics.
Experience with complex software and familiarity with Salesforce and Outreach.
Excellent communication and prioritization in fast-moving environments.
Bachelor's degree or equivalent experience.

Responsibilities

Design and run customer lifecycle programs across onboarding, adoption, renewal, and growth.
Lead AI and agentic workflows, surface churn risk early and identify expansion signals.
Own renewal forecasting and drive revenue insights.
Build and lead a team; partner with CS, Product, and Revenue leadership.
Develop digital/tech-touch strategies for broad customer engagement.
Turn customer data into actionable insights and pipeline.
Manage weekly renewal forecasting cadence with CS leadership.