Senior Post-Sales Analytics & Process Leader

NextGenEnergyJobs; United States; On-site; USD 92,000 - 139,000; Full time

Job summary

Samsara is seeking a Sr. Business Operations Analyst for Post Sales to scale our renewals and customer success teams through data-driven insights.

The role owns analytics across Salesforce, financial systems, and CS platforms, designs standardized processes, and partners with Sales Strategy, Finance, and CS leadership to improve renewal rates and reduce churn. Strong data modeling and effective communication are essential.

Qualifications

• 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role.
• Experience working with large datasets to build models and surface trends.
• “Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack.”
• Post-sales experience a plus, not required.
• Strong written and verbal communication, including influencing stakeholders without direct authority.
• Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment.
• The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
• $91,630
• $138,600 USD

Responsibilities

• Own analytics and trend reporting for an assigned segment within renewals and customer success.
• Extract and reconcile data across Salesforce, financial systems and CS platforms, resolving discrepancies.
• Design post-sales processes and drive adherence across renewals and CS teams.
• Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base.
• Partner with leadership to translate data into recommendations to improve renewal rates and reduce churn.
• Support quarterly/annual reporting on post-sales performance for leadership reviews.

Skills

Data analysis

Financial analysis

Stakeholder communication

Tools

Salesforce

Tableau

Job description

Samsara is seeking a Sr. Business Operations Analyst for Post Sales to scale our renewals and customer success teams through data-driven insights.

The role owns analytics across Salesforce, financial systems, and CS platforms, designs standardized processes, and partners with Sales Strategy, Finance, and CS leadership to improve renewal rates and reduce churn. Strong data modeling and effective communication are essential.