CS Operations Lead: Renewal & Automation

Associated Builders and Contractors (ABC); Miami, Northern (FL, KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Medical + dental + vision

401(K) with company match

20 days PTO

Equity for full‑time employees

Lunch stipend

Paid parental leave

Wellness benefits

Onsite fitness center

Free parking

Career growth opportunities

Job summary

Iru is hiring a Customer Success Operations Manager to own end‑to‑end operations for CS, renewals, and data integrity. You’ll shape what CS teams see, define account assignments, and drive health signals and escalation processes.

You’ll collaborate with GTM Engineering, Finance, and Product to automate repetitive work and improve forecast accuracy. You’ll partner with CS leadership to optimize onboarding, adoption, and retention metrics, while maintaining clean data across systems like HubSpot,

Qualifications

• 4+ years in Customer Success Operations, Revenue Operations, or GTM/Sales Operations at a B2B SaaS company.

Responsibilities

• Own CSM account assignments and book rebalancing as customer base grows.
• Own the CSM workspace: HubSpot views, properties, dashboards, and 1:1/forecast roll-ups.
• Manage renewal forecast: weekly cadence, health‑signal hygiene, renewal date accuracy, leadership roll-ups.
• Track onboarding/adoption milestones and build data packs for QBRs and renewals.
• Own monthly/quarterly GRR, NRR, churn, and ARR reconciliation across HubSpot, Stripe, Hex.
• Audit churn/renewal attribution and ensure credit lands with CS, Sales, and Channel.
• Maintain data integrity and automate recurring admin tasks with GTM Engineering.
• Contribute to Enablement and document processes for new-hire ramp in Notion.

Skills

CS Operations

HubSpot CRM

Data Analytics

Process Automation

GTM Stack

Strong Communication

Tools

HubSpot

DealHub

Gong

Orum

Apollo

Hex

Notion

Gainsight

Catalyst

Totango

SQL

Stripe

Job description

Iru is hiring a Customer Success Operations Manager to own end‑to‑end operations for CS, renewals, and data integrity. You’ll shape what CS teams see, define account assignments, and drive health signals and escalation processes.

You’ll collaborate with GTM Engineering, Finance, and Product to automate repetitive work and improve forecast accuracy. You’ll partner with CS leadership to optimize onboarding, adoption, and retention metrics, while maintaining clean data across systems like HubSpot,