Remote Sales Operations Specialist | Campaigns & Revenue Growth (CA)

Race Communications; California City (CA); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Company-paid medical and dental

Free fiber internet service

Paid time off & holidays

401k matching

Job summary

Race Communications in California is seeking a Sales Operations Specialist to drive revenue growth and customer retention through data-driven campaigns. This role focuses on outbound engagement across the customer lifecycle, including upsell, cross-sell, and win-back initiatives, collaborating with sales, marketing, and customer experience teams.

You'll manage campaign performance, maintain accurate CRM records, and support back-end operations while balancing multiple priorities in a fast-paced

Qualifications

• Eligibility for US Employment without sponsorship.
• Minimum of 18 years of age.
• High School Diploma or GED or equivalent combination of education and experience is required.
• Associate degree (A.A.) or equivalent education in a related field of study is preferred
• A valid driver's license, subject to DMV verification, is mandatory
• 2+ years of experience in inside sales, outbound sales, or campaign-based customer engagement
• Proven ability to communicate effectively with customers across multiple channels (phone, email, SMS)
• Hands-on experience with CRM platforms and sales engagement tools, with the ability to track activities
• Strong organizational skills with the ability to manage multiple campaigns simultaneously
• Data-driven mindset with ability to interpret campaign metrics and adjust outreach
• Detail-oriented with focus on accuracy in execution and documentation
• Self-motivated and results-oriented, with focus on meeting sales targets
• English communication proficiency; bilingual a plus

Responsibilities

• Execute targeted outbound sales campaigns including up-sell, win-back, and pre-sale conversion efforts.
• Conduct outbound calling and follow up on abandoned orders and customer inquiries.
• Engage customers across multiple touchpoints to drive conversion and revenue growth.
• Support campaign tracking, reporting, and performance monitoring.
• Coordinate with internal teams to align on campaign timelines.
• Assist with commission payouts and investor reporting to ensure accuracy.
• Maintain accurate customer records in CRM and ensure data integrity.
• Track KPI metrics and report results with insights.
• Manage sales Jira boards and dashboards with timely updates.

Skills

Communication

Organizational skills

Data-driven mindset

multitasking

Customer engagement

Education

High School Diploma or GED

Associate degree preferred

Tools

CRM systems

Sales engagement tools

Microsoft Excel

Microsoft PowerPoint

Job description

Race Communications in California is seeking a Sales Operations Specialist to drive revenue growth and customer retention through data-driven campaigns. This role focuses on outbound engagement across the customer lifecycle, including upsell, cross-sell, and win-back initiatives, collaborating with sales, marketing, and customer experience teams.

You'll manage campaign performance, maintain accurate CRM records, and support back-end operations while balancing multiple priorities in a fast-paced