Sales Engineer | North America

Philips Dictation | Speech Processing Solutions; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(K) plans

Vacation

Holiday shutdown

Professional development

Job summary

Speech Processing Solutions seeks a Sales Engineer/Technical Customer Success Manager who blends sales, onboarding, and long-term account growth. You will serve as a trusted advisor to large customers and partners, translating technical needs into practical recommendations while ensuring successful implementations and adoption.

This fully remote role, open to candidates across the US (East Coast preferred), offers an attractive compensation package and opportunities to influence how healthcare

Qualifications

• 3+ years in customer success, technical account management, sales engineering, or related SaaS role.
• Strong technical aptitude to understand software platforms, integrations, workflows, configuration, and troubleshooting.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Personable, customer-focused, able to build trust with stakeholders at all levels.
• Experience supporting pilots, onboarding customers, product training, and cross-functional collaboration.

Responsibilities

• Support Account Executives and Key Account Managers on technical discovery, demos, pilots, RFP/RFQ responses, and technical questions.
• Explain product capabilities, integration requirements, and technical considerations to customers and internal stakeholders.
• Translate customer needs into practical technical recommendations to aid sales positioning.
• Support webinars, partner enablement, and customer-facing presentations requiring technical expertise.
• Lead or support onboarding for pilots and post-sale customers to ensure adoption and value realization.
• Deliver training sessions tailored to each audience's workflow and business objectives.
• Develop onboarding plans, best practices, and success plans to accelerate time-to-value.
• Monitor adoption, usage, and feedback to identify risks and improve outcomes.
• Review tickets and provide technical guidance to the NA Support Manager.
• Identify recurring issues and share insights across teams to drive improvements.
• Manage a portfolio of larger customers with a focus on retention, satisfaction, and long-term value.
• Conduct regular business reviews and proactive check-ins to address needs and reinforce value.
• Identify upsell and cross-sell opportunities and coordinate with AE/KAM to lead commercial efforts.

Skills

Technical aptitude

Communication skills

Presentation skills

Customer-focused

Cross-functional collaboration

Job description

Are you a technical Sales Engineer who thrives at the intersection of sales, customer onboarding, and building long-term account growth? At Speech Processing Solutions, we build speech recognition and voice productivity solutions that help professionals in the healthcare, legal, and other professional sectors to work smarter and more efficiently. We're looking for a Sales Engineer/Technical Customer Success Manager to serve as a trusted advisor to our larger customers and partners - combining technical expertise with a genuine passion for customer outcomes. We are looking for someone to join us from anywhere in the US, as the role is fully remote, preferably on the East Coast.

What You'll Do

• Support Account Executives and Key Account Managers on technical discovery calls, demos, pilot discussions, proof-of-concept activities, RFP/RFQ responses, and technical product questions
• Clearly explain product capabilities, implementation requirements, workflow fit, integrations, and technical considerations to customers, partners, and internal stakeholders
• Help sales teams position solutions effectively by translating customer needs into practical technical recommendations
• Support webinars, partner enablement sessions, and customer-facing presentations where technical expertise is required
• Lead or support onboarding for pilot, new, and post-sale customers and partners to ensure successful implementation and adoption
• Deliver training sessions that are practical, clear, and tailored to each audience's workflow, skill level, and business objectives
• Develop and maintain onboarding plans, best practices, training materials, and success plans that help customers reach value quickly
• Monitor adoption, usage, and customer feedback to identify risks and improve outcomes
• Support the NA Support Manager by reviewing incoming tickets, troubleshooting customer and partner issues, and providing technical guidance
• Identify recurring issues and escalation trends and share insights across Support, Product, Sales, and Customer Success leadership
• Manage a portfolio of larger existing customers with a focus on retention, adoption, satisfaction, and long-term value
• Conduct regular business reviews and proactive check-ins to understand needs, address risks, and reinforce value
• Identify upsell and cross-sell opportunities and coordinate with the appropriate AE or KAM to lead the commercial process

What You Bring

• 3+ years of experience in customer success, technical account management, sales engineering, solutions consulting, technical support, or a related SaaS/customer-facing technical role
• Strong technical aptitude with the ability to understand software platforms, integrations, workflows, configuration, and troubleshooting
• Excellent communication and presentation skills — able to explain technical topics clearly to both technical and non-technical audiences
• Personable, customer-focused, and comfortable building trust with stakeholders at all levels of an organization
• Experience supporting pilots, onboarding customers, conducting product training, and working across Sales, Support, Product, and Marketing teams

What We Offer

• An attractive compensation package and a comprehensive benefits package including Medical, Dental, Vision and Disability insurance, Life insurance and 401(K) plans
• Three weeks' vacation per year in addition to one week Holiday shut down
• Stability with innovation: be part of a recognized global leader in speech management and recognition solutions, sold under the renowned Philips brand
• A collaborative culture: Experience an inclusive, international team that values Ownership, Talent, and Transparency. We're driven, supportive, and excited to welcome new ideas and people.
• Continuous learning: a dedicated framework for your development as well as access to courses, trainings, and professional development resources to support your growth

Speech Processing Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.